Serac Eye and Skin Care Centre is seeking a friendly, organized Surgical Coordinator to join our team. This role coordinates surgical care between our community clinic and Alberta Health Services (AHS) facilities and supports the surgeon with administrative duties. The position is split between three days of surgical coordination and two days of administrative support. Ophthalmology or cataract booking experience is an asset, but is not required.

Key Responsibilities
- Coordinate patients’ surgical care from consultation through surgery and post-operative follow-up.
- Serve as a primary contact for patients and families, providing clear, compassionate information about booking, preparation, and next steps.
- Coordinate surgical bookings between the clinic, physicians, patients, community surgical sites, and AHS facilities.
- Manage the surgical schedule, including add-on and emergency cases, cancellations, and filling available dates from the wait list.
- Schedule required pre-operative and post-operative appointments, tests, and medical clearances.
- Track medical clearance requirements and follow up to help ensure they are obtained before surgery.
- Coordinate surgical case details and documentation in accordance with physician direction and facility requirements.
- Assist patients with consent forms and other required documentation.
- Communicate with patients by phone and email about surgical dates, arrival times, location, and pre
- and post-operative instructions.
- Contact patients before surgery to confirm their arrival details and remind them to follow the physician’s medication instructions; direct questions or concerns to the appropriate clinical team member.




- Coordinate prescriptions related to surgery when directed by the physician.
- Provide administrative support to the surgeon on assigned days.
- Maintain accurate patient records in the EMR and protect confidential information in accordance with applicable Alberta privacy legislation and clinic policies.
- Perform other related duties as assigned by management. Qualifications and Experience
- Experience coordinating surgeries between community facilities and AHS facilities is required.
- At least one year of experience using AHS Connect Care is required.
- Previous surgical booking or coordination experience is required.
- Ophthalmology or cataract surgical booking experience is an asset, but not required.
- Experience with an electronic medical record system; Accuro EMR experience is an asset.
- Familiarity with Netcare and Microsoft Word and Excel is an asset.
- Strong organizational skills, attention to detail, and the ability to manage competing priorities.
- Excellent telephone etiquette and written and verbal communication skills.
- Basic medical terminology and accurate data-entry skills.
- A patient-focused, professional approach and the ability to work independently and collaboratively.
- Formal computer or IT experience is an asset.

What We Offer
- A supportive, team-focused workplace.
- Meaningful work helping patients navigate their surgical care.
- Competitive compensation based on experience.
- Dental care.
- Paid time off. Pay: $21.00-$25.00 per hour

Benefits:
- Company events
- Dental care
- Extended health care
- In office parking
- Paid time off
- Vision care Work

Location:
In person

📌 Surgical Booking Coordinator (Calgary)
🏢 Serac Eye and Skin Care Centre
📍 Calgary