About Garrett Group Established in 1960, Garrett Group is a family-owned insurance brokerage based in Niagara-on-the-Lake. With more than 65 years of experience serving individuals and businesses, we specialize in providing personalized insurance and employee benefits solutions. Now in its third generation, Garrett Group has built its reputation on integrity, exceptional client service and long-standing relationships. We take pride in our collaborative, client-focused approach and are looking for someone who shares our commitment to providing responsive, reliable service. The Opportunity Garrett Group is looking for an organized, dependable and proactive Administrative Assistant to join our team. This position plays an important role in supporting our insurance broker, coordinating day-to-day administrative activities and ensuring clients receive timely, professional service. The ideal candidate enjoys managing details, staying on top of multiple priorities and following tasks through to completion. You are someone who takes initiative, communicates clearly and enjoys contributing to a busy, collaborative office environment.

Key Responsibilities

· Coordinate schedules, appointments, client meetings and day-to-day administrative activities.
· Track ongoing projects, deadlines and outstanding tasks, ensuring timely follow-up and completion.
· Serve as a first point of contact for clients, responding to inquiries professionally and directing requests appropriately.
· Follow up with clients, insurance providers and other contacts to obtain information and documentation.
· Maintain accurate and organized client records, files and correspondence.
· Provide administrative support for client billing inquiries, insurance documentation and routine service requests.
· Keep the broker informed of progress, outstanding matters and issues requiring attention.
· Assist with general office administration and identify opportunities to improve administrative processes.




· Handle confidential client and business information with professionalism and discretion. Skills and

Qualifications:

- 1-2 years administrative or office coordination experience required
- Post secondary education in office administration, business or a related field is an asset
- Previous experience in insurance, financial services or another client-service environment is an asset
- Strong organizational and time-management skills, with the ability to manage multiple priorities and deadlines
- Excellent attention to detail and a commitment to accuracy
- Strong interpersonal and customer-service skills, with clear, professional communication
- Proficiency in Microsoft Office, including Outlook, Word and Excel, and the ability to learn new software systems; experience with Zoho is an asset
- Ability to work independently, take initiative, solve problems and adapt to changing priorities
- A dependable, collaborative approach and a commitment to following tasks through to completion

What we Offer

· Opportunity to work in an established, family-owned business with a collaborative, client-focused team
· Full-time, Monday-to-Friday position
· Competitive hourly compensation of $20–$25, depending on experience
· Group health and dental benefits once probationary period is complete
· Vacation entitlement of two weeks
· Chance for advancement where appropriate

How to Apply
If you are an organized, detail-oriented individual who enjoys supporting others and delivering excellent client service, we would welcome your application. Please submit your résumé to [email protected]. Garrett Group is committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request for applicants participating in any stage of the selection process. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds, in accordance with the Ontario Human Rights Code. Pay: $20.00-$25.00 per hour

Benefits:
- Dental care
- Extended health care
- On-site parking Work

Location:
In person

📌 Administrative Assistant (Niagara-on-the-Lake)
🏢 Garrett Group
📍 Niagara-on-the-Lake