Job Overview Days Inn Surrey is seeking a reliable, professional, and detail-oriented Night Auditor to join our Front Desk team. The Night Auditor will be responsible for providing excellent guest service throughout the overnight shift while completing daily accounting and audit procedures, monitoring the property, and preparing the hotel for the following day's operations. This position is ideal for someone who is dependable, comfortable working independently at night, has strong customer-service skills, and can confidently handle both front desk and operational responsibilities.

Key Responsibilities
- Provide professional, friendly, and efficient service to hotel guests throughout the night.
- Perform guest check-ins and check-outs and process reservations, extensions, cancellations, and room changes.
- Respond to guest questions, concerns, requests, and complaints in a professional and timely manner.
- Complete the nightly audit and ensure all daily transactions are accurately recorded and balanced.
- Review room charges, payments, deposits, adjustments, and other transactions for accuracy.
- Handle cash, credit card payments, deposits, refunds, and other financial transactions in accordance with hotel procedures.
- Balance the cash drawer and prepare accurate shift and financial reports.
- Maintain accurate guest accounts and reservation records.
- Answer telephone calls, emails, and guest inquiries during the overnight shift.
- Monitor the overall hotel property during the night and promptly report or address any safety, security, maintenance, or operational concerns.
- Conduct routine property checks and ensure entrances,



common areas, hallways, and other areas remain safe and secure.
- Assist with maintaining a quiet and comfortable environment for overnight guests.
- Respond appropriately to emergencies, disturbances, guest incidents, or unusual activity and follow hotel procedures.
- Coordinate with housekeeping and maintenance by documenting and communicating any issues requiring follow-up.
- Maintain cleanliness and organization of the front desk, lobby, and immediate guest areas during the overnight shift.
- Assist with breakfast preparation and setup, including preparing the breakfast area, arranging food and beverage stations, stocking supplies, and ensuring the area is ready for morning service.
- Ensure breakfast items and supplies are handled and stored according to hotel procedures and applicable food-safety requirements.
- Prepare information, reports, keys, paperwork, and other materials required by the morning shift.
- Complete a thorough shift handover and communicate important guest or property information to incoming staff and management.
- Follow Days Inn brand standards, hotel policies, privacy requirements, cash-handling procedures, and safety protocols.
- Perform additional front desk, guest service,



and hotel operational duties as assigned by management. Qualifications
- Previous hotel front desk, Night Auditor, customer service, or hospitality experience is preferred.
- Previous cash-handling or payment-processing experience is an asset.
- Strong customer-service and communication skills.
- Comfortable working independently and taking responsibility for the property during overnight hours.
- Strong attention to detail and basic accounting/numerical skills.
- Ability to remain calm and professional when handling guest concerns or unexpected situations.
- Basic computer skills and ability to learn hotel property-management and reservation systems.
- Reliable, punctual, organized, and able to complete assigned responsibilities without constant supervision.
- Ability to maintain guest confidentiality and handle sensitive information professionally.
- Must be available to work overnight shifts, including weekends and holidays as required.

What We Offer
- $19.00–$21.00 per hour
- Full-time employment
- Stable overnight schedule
- Hotel and hospitality experience
- Supportive team workplace
- Opportunity to develop experience in front desk operations, guest services, hotel accounting, and property operations To Apply: Please submit your resume through Indeed. Qualified candidates will be contacted for an interview. Days Inn Surrey 13373 King George Blvd Surrey, British Columbia Pay: $19.00-$21.00 per hour Expected hours: No more than 40.0 per week

Benefits:
- On-site parking Work

Location:
In person

📌 Night Auditor – Full-Time (Surrey)
🏢 Days Inn by Wyndham Surrey
📍 Surrey