Lead customer experience in Scarborough with TD Canada Trust, coaching frontline teams and supporting banking operations for 18.75 hours.
As Manager & Customer Experience, you will mentor colleagues, promote operational excellence, and guide customer conversations. You will support Personal & Commercial Banking customers through advice, service, referrals, and complaint resolution. The role combines scheduling, workflow leadership, branch administration, compliance, and performance feedback.
Key Responsibilities: Mentor teams through exceptional customer interactions and development objectives
Maintain scheduling, compliance, policies, procedures, and conduct guidelines
Coach advice-giving and customer conversation strategies
Monitor workflows, prioritize tasks, and resolve operational issues




Administer complex daily branch responsibilities
Requirements: Undergraduate degree or over three years of relevant experience
Knowledge of process management, banking solutions, and operations
Proficiency with Microsoft Office and internet applications
Tactful, diplomatic communication with customers, partners, and management
Robust organization, planning, time management, and influential leadership skills
Bring customer experience leadership, banking knowledge, coaching, and operational skills to TD Canada Trust in Scarborough.

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📌 Customer Experience Manager Scarborough (Ontario)
🏢 TD
📍 Ontario