Lead client delivery operations and continuous improvement at Central 1 through hybrid work, service management, and performance measurement.
As Director, Client Delivery Operations and Excellence, you will oversee service delivery across Payments, Treasury Services, Application Audit, and Documentation. You will lead Request Management, establish performance standards, and improve delivery quality. The position partners with Corporate IT on incidents, capacity, resourcing, and operational requests.
Key Responsibilities: Oversee consistent service delivery across four client-facing functions
Lead request intake, triage, service levels, escalations, and reporting
Coordinate planning for onboarding, volume changes, and acquisitions
Monitor quality, timeliness, throughput, and resource utilization




Lead continuous improvement, quality reviews, and delivery audits
Requirements: Eight to ten years in delivery or service management
Experience with operational performance and quality management
Proven project-based operational excellence improvement experience
Knowledge of payments, financial services, and regulatory requirements
Solid analytical, communication, and stakeholder management skills
Apply delivery operations, performance standards, and continuous improvement expertise to strengthen Central 1’s client outcomes.

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📌 Director Client Delivery Operations (British Columbia)
🏢 Central 1
📍 British Columbia