Elevate guest experiences at The Drake as a Guest Service Agent. Join a energetic hotel team dedicated to providing exceptional service and hospitality while embracing community connections.The Drake is a Canadian hospitality brand with a focus on lifestyle hotels and unique experiences since 2004. As a Guest Service Agent, you'll thrive in an inclusive and entrepreneurial environment. This role requires you to provide top-notch guest service, manage bookings, and maintain a welcoming lobby space.Key Responsibilities:Greet guests enthusiastically upon arrivalHandle room reservations, confirmations, and cancellationsEnsure compliance with check-in and check-out protocolsAddress guest requests promptly for full satisfactionMonitor the cleanliness of the hotel lobbyRequirements:Minimum 2 years as a Guest Service AgentProficient in Opera Cloud systemPassion for hospitality and warm interactionsRelevant education and practical experienceExcellent written and verbal communication skillsBring your hospitality passion and service excellence to The Drake, where every guest counts.

📌 Guest Service Agent (Toronto)
🏢 Holiday Inn Toronto International Airport
📍 Toronto