We are seeking an experienced Front Desk/Night Auditor Agent to join our team. We are looking for a candidate that is a team player, works well with others, is organized, friendly and is focused on great customer service. This position will also include some administrative duties, therefore, a valuable working knowledge of all aspects pertaining to general office duties is required. Please note as well that there may be training at our sister property, The Waterfront Suites & Marina, with the possibility of some shifts at this location as well. Please apply in person or by email. Only those candidates selected for an interview will be contacted. What you’ll do
- Organize, confirm, and process guest check-ins/ check-outs and adapt for any changes
- Make individual and group reservations using in-house reservation system
- Secure payment, verifying and adjusting billing as needed
- Provide guests with room and hotel information, directions, amenities, and local interests
- Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
- Complete cashier and closing reports, counting the bank at the end of each shift securely
- Accept and record wake-up calls, delivering to the right department
- Communicate any emergency, lost item,



or theft to proper security staff and/or authorities
- Keep contingency lists in case of emergency and communicate any necessary messages Qualification:
- Effectively address guests concerns with excellent verbal and written skills
- Delivery warm and enthusiastic reception experience to guests
- Minimum of 1 year work experience in hospitality industry
- Excellent computer skills and fundamental knowledge of Word, Excel, Outlook
- The successful applicant ensures the full auditing of all postings, charges, and payment transactions are balanced at the close of business each evening.
- Coverage of Front Desk during the shift including all regular front desk duties as well as the reconciliation of end of day reports.
- A team player by nature, the position requires effective communication skills within the guest services department and all other hotel departments.
- A positive demeanor and attitude are necessary in order to maintain high levels of guest service.

Job Type
Full-time Pay: From $18.25 per hour

Benefits:
- On-site parking

Education:
- Secondary School (preferred)

Experience:
- Front desk: 1 year (preferred)
- Administrative

experience:
1 year (preferred) Work

Location:
In person

📌 Front Desk Agent (Nanaimo)
🏢 The Grand Hotel Nanaimo
📍 Nanaimo