Sales and Student Success Coordinator for a Music School, Part-Time Horizon School of Music | Vancouver, BC Pay: $22.50–$25.00 per hour Hours: Initially 8–10 hours per week, with significant potential for growth

Location:
333 Terminal Avenue, Vancouver, BC Work Arrangement: Part-time, with regular on-site work and some remote flexibility Help Us Build Something Extraordinary Horizon School of Music is growing, and we're looking for an exceptional person to grow with us With over 700 active students and 33 outstanding music teachers, Horizon is one of Vancouver's thriving music education communities. We're passionate about making music accessible, inspiring and enjoyable, and we believe that learning music should be one of the most rewarding experiences in a person's life. We're looking for a highly organized, motivated and musically knowledgeable Sales and Student Success Coordinator who shares our passion for music education and wants to play an important role in the continued growth of our school. This is not simply a position answering emails, scheduling lessons or processing administrative tasks. We're looking for someone who understands music, loves helping people, takes ownership of their responsibilities and recognizes that exceptional sales and administration are fundamental to the success of a growing business. Someone who sees the bigger picture without losing sight of the details. Someone who takes initiative, follows through consistently and genuinely enjoys making things happen. In many ways, we're looking for a trusted co-pilot to help us take Horizon to the next level. A Genuine Passion for Music Is Essential Musical experience is a requirement for this position. We're not looking for a traditional salesperson or administrator who happens to be interested in working at a music school. We want someone who genuinely understands and appreciates music, musical instruments and the transformative benefits of music education. Ideally, you're a musician yourself, have studied an instrument, have experience teaching music or have worked in a music-related environment. You should already have a practical understanding of musical instruments, different musical styles and what students experience when learning music. Most importantly, you should be able to speak confidently and enthusiastically with prospective students about their musical interests and goals. Whether someone wants to learn piano, guitar, drums, voice, banjo or another instrument, you should be excited about helping them discover the possibilities. We can teach you our systems and processes. We don't want to have to teach you why music matters. What You'll Be Doing Sales & New Student Experience
- Respond promptly and professionally to new student inquiries through phone calls, emails and text messages.
- Build meaningful connections with prospective students and families.
- Learn about each student's musical interests, goals and experience.
- Help match prospective students with appropriate teachers and learning opportunities.
- Proactively follow up with interested leads and help them move confidently toward booking.
- Support first lesson bookings and follow-ups, turning positive first experiences into long-term student relationships.
- Identify opportunities to grow enrolment while maintaining a personal, student-centred approach. Student Success & Retention
- Build strong relationships with our existing students and families.
- Proactively reach out to students who have stopped booking or attending lessons.
- Identify opportunities to improve student retention, satisfaction and engagement.
- Help students discover workshops, group programs and other musical opportunities within our community.
- Address student questions and concerns with empathy, professionalism and care.
- Ensure students feel supported and valued throughout their musical journeys. Systems, Organization & Accountability
- Maintain accurate, detailed and up-to-date student records.
- Manage sales pipelines and customer success workflows using Trello.
- Work within MyMusicStaff, our primary student management and scheduling system.
- Track communication history, follow-up activities, sales conversions and important performance metrics.




- Take ownership of assigned responsibilities, deadlines and follow-ups.
- Identify inefficiencies and contribute ideas for improving our administrative systems.
- Ensure significant information is documented accurately so our entire team can operate effectively. Community Events, Marketing & Engagement At Horizon, we're much more than a music school. We're a vibrant, growing community of musicians, students, families and educators who love coming together to share their passion for music An exciting part of this role involves helping plan, coordinate, promote and execute community events, including workshops, open mics, student concerts, group activities, fundraisers and other creative initiatives that bring our musical community together. We're looking for someone who is creative, enthusiastic and comfortable taking an idea from concept to completion. Responsibilities include:
- Planning and coordinating workshops, concerts, open mics, fundraisers and other community events.
- Creating attractive promotional materials, posters and digital graphics using tools such as Canva.
- Helping manage social media promotions, event announcements and community engagement.
- Coordinating with teachers, students and administrative staff to ensure events are organized and executed successfully.
- Promoting events through email campaigns, social media, our website and direct communication with students and families.
- Tracking registrations, attendance and event participation while identifying opportunities for improvement.
- Bringing fresh ideas and creative energy to help strengthen our school community and expand our programming. We're looking for someone who doesn't just enjoy organizing events but genuinely loves bringing people together through music. Someone who understands that a thriving music school is about more than weekly lessons. It's about creating memorable experiences, meaningful connections and a sense of belonging. If you're creative, organized, comfortable with social media and excited about helping build something special, this could be one of the most rewarding parts of your role Follow-through is absolutely critical in this position. We need someone who is dependable, detail-oriented and committed to completing tasks accurately and consistently. Who We're Looking For Our ideal candidate combines musical knowledge, exceptional people skills and strong administrative execution. Required Qualifications
- Genuine passion for music and a strong appreciation for the value of music education.
- Practical musical experience, such as playing an instrument, studying music, teaching or working in music education.
- A working understanding of common musical instruments, styles and learning experiences.
- Experience in sales, customer service, customer success or administrative coordination.
- Excellent verbal and written communication skills.
- Confidence and comfort speaking with prospective students and families over the phone.
- Strong organizational skills and exceptional attention to detail.
- A proven ability to manage priorities, meet deadlines and follow through on commitments.
- High proficiency with computers, online platforms and digital communication tools.
- Ability to work independently, take initiative and remain accountable for results.
- A positive, collaborative and solutions-oriented mindset.
- Residency in the Vancouver area and the ability to work regularly on site at our school. Technical Experience Experience with the following platforms is particularly valuable:
- MyMusicStaff: Previous experience is strongly preferred.
- Trello: Sales pipelines, task management and workflow organization.
- Google Workspace: Gmail, Google Sheets, Google Drive and Calendar.
- Zapier: Workflow automation and connected systems.
- WordPress: Basic website administration experience is an asset.



You don't need to know every platform, but you must be comfortable learning new technologies and working efficiently across multiple systems. Previous experience working in a music school, music education organization or service-based business would be a significant advantage. Why Join Horizon? We believe that work should be meaningful, rewarding and enjoyable. Horizon is an active, creative and collaborative environment filled with exceptional musicians, passionate educators and people who genuinely care about helping others. We already have established systems, processes and a growing student community. What we're looking for is the right person to help us execute those systems consistently while contributing fresh ideas and taking increasing ownership. You'll have the opportunity to:
- Work alongside an outstanding team of professional musicians and educators.
- Become part of a welcoming and inspiring musical community.
- Make a meaningful difference in the lives of hundreds of students and families.
- Help shape and improve the systems that support our school's growth.
- Contribute ideas and take ownership of meaningful projects.
- Develop your skills and potentially grow into a position with substantially greater responsibility.
- Enjoy a creative, supportive environment where your contributions genuinely matter. We're not simply looking to fill a few shifts. We're looking for someone who sees the long-term potential of helping build an extraordinary music school. Hours, Compensation & Growth We're intentionally starting this position at approximately 8–10 hours per week, allowing both parties to establish a strong working relationship and ensure it's the right fit. Starting compensation is $22.50–$25.00 per hour, depending on relevant experience and qualifications. For the right person, there is tremendous potential to expand hours, responsibilities and compensation as the position develops. The role requires regular on-site availability at our Vancouver location, with some remote work possible by arrangement. We're particularly interested in someone who wants to grow with the school and become an increasingly significant part of our operations.

How to Apply
We'd love to hear from motivated, musically knowledgeable candidates who are passionate about providing exceptional service and helping people discover the joy of music. Please submit your résumé along with a brief introduction addressing the following:
- Your musical background: What instruments do you play or have experience with? How has music been part of your life, and why do you believe music education is valuable?
- Your qualified

experience:
Tell us about your background in sales, customer success, administration or working in a music-related business.
- Your technical

experience:
Are you familiar with MyMusicStaff, Trello, Zapier, VOIP Systems, Google Workspace or similar platforms?
- Why Horizon? What interests you about joining our team, and why do you believe you'd be a great fit?
- A real-world scenario: Imagine you begin your shift and discover 30 overdue sales follow-ups, a teacher who is sick and can't teach, several missed calls and a group of recent students arriving for their first lessons. How would you prioritize your work, and how would you ensure nothing gets missed? We value thoughtful, specific responses that demonstrate your communication skills, judgment, initiative and understanding of the position. Please note: Due to the high volume of applications we anticipate receiving, only candidates whose qualifications and experience closely match our requirements will be contacted for further consideration. We sincerely appreciate everyone who takes the time to apply. We're looking for someone who brings both heart and execution to their work. If that sounds like you, we look forward to hearing from you Horizon School of Music 333 Terminal Avenue, Vancouver, BC www.horizonschoolofmusic.ca Learn Create Play *Life's too short to learn music you don't love.
* Pay: $22.50-$25.00 per hour Expected hours: 8.0 – 10.0 per week

Benefits:
- Casual dress
- Company events
- Flexible schedule
- Work from home Work

Location:
Hybrid remote in Vancouver, BC V6A 4C1

📌 Sales & Student Success Coordinator For A Music School | Part-Time (Vancouver)
🏢 Horizon School of Music
📍 Vancouver