Genesys Cloud AI expertise drives this senior consulting role, combining platform configuration, solution design, and technical validation for enterprise clients.
As a Senior Genesys Cloud PS Consultant, you will translate business requirements into practical contact center solutions. The work spans discovery, platform assessment, architecture, and proof of concept development. You will present evidence-based recommendations to business and technical stakeholders.
Key Responsibilities: Lead discovery workshops with stakeholders and contact center teams
Assess Genesys Cloud AI capabilities and platform limitations
Design knowledge, agent assistance, summarization, and virtual agent solutions
Configure features, build prototypes, and validate technical feasibility
Document findings, risks, recommendations, costs, and operational requirements
Requirements: Seven-plus years in enterprise technology or solution consulting
Hands-on Genesys Cloud CX configuration and implementation experience
Practical experience with Genesys Cloud AI capabilities
Understanding of knowledge quality and AI outcomes
Eligibility for Government of Canada security clearance
Apply Genesys Cloud CX, AI consulting, and stakeholder communication skills to validate enterprise contact center solutions.