Support dealers bilingually at OSL Retail Services through troubleshooting, escalations, and service operations in English and French. Help improve contact centre performance.
As Senior Specialist, Dealer Support, you will handle dealer inquiries, consumer escalations, and third-party support supervision. The work spans Company product lines, process improvement, training, and high-quality service. You will also maintain dealer relationships and coordinate timely responses across support channels.
Key Responsibilities: Handle dealer support KPIs and daily group activities
Supervise vendor ticket creation, quality, and process adherence
Provide troubleshooting across DA, VD, MX, and IT
Process credits, repairs, returns, parts, and accessories
Develop training and maintain knowledge base materials
Requirements: Fluency in English and French across all communication modes
Minimum two years of call centre or customer service experience
Solid communication, problem-solving, and multitasking skills
Moderate proficiency in Microsoft Excel and Word
Electronics product support experience is an asset
Apply dealer support, bilingual communication, troubleshooting, and training expertise to OSL’s connected service operations.