Lead global IT service delivery through project governance, ServiceNow expertise, and business analysis from Redpath’s Vaughan or North Bay office.
The Manager, Global Business Systems, Service Delivery leads Global IT PMO Project Leads and Business Analysts. This manager ensures projects arrive on time, within budget, and with high quality. Responsibilities include incident management, customer support, ticket prioritization, reporting, and continuous improvement. The role also strengthens SLA performance and embeds governance across daily BA support services.
Key Responsibilities: Direct Global IT PMO Project Leads and Business Analysts
Manage project governance, methodologies, milestones, and deliverables
Oversee incident management, service delivery, and customer support




Compile reports on portfolio financials and project performance
Improve SLA performance and ticket closure efficiency
Requirements: Seven-plus years supporting global software system implementations
University degree, college diploma, or equivalent practical experience
Business Analysis and Project Management Fundamentals training
In-depth working knowledge of ServiceNow
Fluent English and solid communication skills
Apply global service delivery leadership, ServiceNow knowledge, and analytical problem-solving across Redpath’s IT portfolio and support services.

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📌 Global IT Service Delivery Manager (Ontario)
🏢 Redpath Mining
📍 Ontario