Support escalated automotive finance concerns as Nissan’s Bilingual Senior Customer Service Representative in Mississauga, with a hybrid schedule and French-English communication.
This full-time senior customer service position supports representatives, dealers, customers, and multiple departments. You will apply problem-solving skills, provincial and federal laws, departmental standards, and effective communication. The role also involves training, quality verification, workflow monitoring, and correspondence management.
Key Responsibilities: Assist representatives with customer and dealer solutions
Conduct ongoing policy and procedure training sessions
Handle escalated customer and dealer issues
Verify representative work for detail and accuracy




Monitor quality, workflow, mail, and email correspondence
Requirements: High School Diploma required
One to three years automotive finance customer service experience
Bilingual English and French communication skills
Proficiency in Word, Excel, and Outlook
Organization, time management, multitasking, and robust communication skills
Apply automotive finance experience, bilingual communication, and customer service leadership to escalated concerns at Nissan in Mississauga.

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📌 Bilingual Senior Customer Service Specialist (Ontario)
🏢 Nissan Motor
📍 Ontario