Your potential has a place here with TTEC's award-winning employment experience.

As a Service Delivery Manager working onsite in Windsor, Ontario, Canada, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken.

Our purpose, team, and company culture are amazing and our Great Place to Work certification in Canada says it all! What You'll be Doing Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you'll support and motivate your team to make sure they're on track to meet client goals.

You'll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call.

You're an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.

You'll report to the Senior Operations Manager.

We're looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals, and influence their career mobility.

During a Typical Day, You'll Improve the key success metrics associated with goals.

These include: Customer Satisfaction Score Service Level Goals Quality Goals Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services,



products or processes of projects Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team What You Bring to the Role Minimum 1 year call center or equivalent work experience Foster a high-performance culture focused on achieving team and business goals Guide and support team members by providing the tools, resources, and coaching needed for success Motivate, mentor, and develop team members to reach their full potential Demonstrate a customer-focused mindset while promoting accountability and service excellence Use data and reporting insights to monitor performance, identify trends, and support business decisions What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes... a great compensation package and performance bonus opportunities, advantages you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) The anticipated range is $92,000-$95,000 annually.

Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

As part of our hiring process, AI-powered tools may be used to assist in the prescreening and evaluation of candidates.

📌 Service Delivery Manager Canada
🏢 TTEC
📍 Canada