Job Summary: Service is the foundation of everything we stand for at Vail Resorts and our retail employees are no exception to this experience of a lifetime.

Responsible for providing exceptional guest service and store support, our Retail Management staff are knowledgeable representatives of our brand and culture inside our retail stores ready to lead their team and assist with any of our guests’ questions and provide premium products.

Job Specifications: Starting Wage: $57,002.00 - $78,624.00 /yr Employment Type: Year Round Shift Type: Full Time Minimum Age: At least 18 years of age Housing Availability: No Job Responsibilities: Lead daily operations, monitoring performance and budget including scheduling and payroll; act as manager-on-duty in the absence of a Store Manager Maintain daily store records for performance, sales metrics, inventory control and equipment rentals (when applicable) Hire and train employees in POS system operation, product knowledge, guest service, sales techniques and loss prevention policies and procedures Monitor team performance and behavior to provide meaningful feedback and direction, providing recognition or correction action if necessary Maintain up to date product knowledge and provide excellent customer service through timely response to customer questions, suggestions, complaints, and recognition Participate with leadership forums providing feedback and input on store performance, training, and continuous improvement opportunities.

Other duties as assigned,



including specialty areas like merchandising and rentals Job Requirements: Minimum 2 years previous retail sales experience with at least 1 year attentively utilizing the following leadership behaviors; Managing/Measuring workload, Decision Making, Assessing Talent, Training Others, and Conflict Management.

Demonstrated understanding of effective retail product presentation.

Ability to delegate and communicate tasks.

Extreme attention to detail, conscientious worker.

Working knowledge of computers with experience in the use of Microsoft Word, Excel, Outlook, and Adobe Illustrator.

Excellent guest service skills, in person, on the phone and in writing.

Comfortable with team-based work structure yet also having the ability to work independently.

Ability to give clear directions and set expectations for the staff Demonstrated flexibility on the job; ability to adapt quickly and react positively to business needs and changes in strategies.

Ability to work a adaptable schedule including nights, holidays, and weekends Must be able to communicate fluently in English In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor.

Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

📌 Assistant Manager SQUAMISH Outlet Store (Whistler)
🏢 Vail Resorts
📍 Whistler