Work Term: Permanent Work Language: English Hours: 32 to 44 hours per week Education: Secondary (high) school graduation certificate Experience: 1 year to less than 2 years Work setting Hospitality industry Tasks Investigate complaints and claims Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Exchange foreign currency Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying)



Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup calls Perform light housekeeping and cleaning duties Provide customer service Computer and technology knowledge Multi-line switchboard Word processing software Database software Central reservation system (CRS) Spreadsheet Internet Transportation/travel information Own transportation Valid driver's licence Work conditions and physical capabilities Attention to detail Fast-paced environment Standing for extended periods Work under pressure Personal suitability Client focus Dependability Effective interpersonal skills Excellent oral communication Excellent written communication Flexibility Organized Reliability Team player Screening questions Do you have experience working in this field? Do you meet the language requirements listed in the job posting for the position (English or French)? Employment terms options Evening Employment terms options Shift Morning Night Day Weekend Health benefits Dental plan Health care plan Vision care benefits

📌 front desk agent (Clairmont)
🏢 Redwood inn and suites
📍 Clairmont