Overview The Night Auditor supports smooth overnight operations by balancing guest service with accurate end-of-day records. This role helps maintain a welcoming front desk, responds to guest needs, and prepares clear information for colleagues starting the next shift. Duties
- Welcome guests, assist with check-in and check-out, and provide attentive front desk and guest services throughout the night.
- Handle incoming calls with professional phone etiquette, using multi-line phone systems to direct inquiries and support timely responses.
- Review and reconcile daily transactions, maintain accurate records, and prepare shift reports for the appropriate team members.
- Respond calmly to guest questions and concerns, coordinating with colleagues to resolve issues and support a comfortable stay.



Qualifications Required: Clear communication, customer service, attention to detail, and the ability to maintain accurate records while balancing guest requests with overnight tasks. Preferred: Hotel experience, front desk or hospitality experience, and bilingual or multilingual communication skills that help serve a diverse range of guests. Your impact: Accurate handoff records help colleagues begin their shifts prepared to support guests. Pay: $18.00-$19.00 per hour Expected hours: 16.0 – 30.0 per week

Benefits:
- Adaptable schedule Work

Location:
In person

📌 Night Auditor (Ottawa)
🏢 Hampton by Hilton
📍 Ottawa