Lead customer support and parts fulfilment operations from Greater Sudbury, using people leadership and process improvement across Canada. This full-time permanent role oversees service delivery.
The Customer Services Manager leads a Canadian customer support function within mining equipment, heavy equipment, or industrial services. Responsibilities span order management, parts operations, supply chain coordination, and performance improvement. The position suits an experienced leader with technically complex aftermarket or customer service management experience.
Key Responsibilities: Lead, coach, and develop the customer support team
Oversee Canadian customer service and parts fulfilment
Manage escalations involving shortages and equipment downtime
Improve order accuracy, delivery,



response times, and satisfaction
Coordinate supply chain, logistics, warehousing, and planning
Requirements: Minimum five years in customer service or related operations
Approximately three to five years managing teams
Experience managing parts orders, quotations, and backorders
Solid communication, problem-solving, and stakeholder management skills
Experience using ERP, CRM, and reporting systems
Bring customer service leadership, parts expertise, and operational improvement experience to this Canadian mining equipment function.

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📌 Customer Service Parts Manager (Ontario)
🏢 CSG Talent
📍 Ontario