Ref: RQ11744

Contract – 11 Months (Extension Possible)

Onsite – Toronto (222 Jarvis St., 5th Floor)

Public Sector Experience: Required – OPS / Public Sector

Contract End Date: 2027-09-28 *

Rate: $95/hour

Overview
The Senior UX Designer will lead user-centred and service design for enterprise platform features and onboarded government services within the Government Services Integration Cluster, Ministry of Public and Business Service Delivery and Procurement. This role is focused on enabling Ontario businesses to access and manage services through consistent, intuitive, inclusive, and accessible digital experiences. The consultant will work across the full design lifecycle — from research and blueprinting through to prototyping, specification, and implementation support.

Key Responsibilities

Plan and lead user research, service design, interaction design, and design validation activities across enterprise platform capabilities and onboarded services

Identify user needs, behaviours, pain points, accessibility requirements, and service expectations through contextual inquiry, stakeholder interviews, and usability testing

Develop personas, journey maps, service blueprints, information architecture, wireframes, prototypes, and detailed interaction design specifications

Design consistent experiences across account, profile, dashboard, form, workflow, notification, document, delegation, and service-discovery features

Facilitate co-design workshops, design reviews, and cooperative working sessions with multidisciplinary teams and ministry partners

Conduct usability and accessibility evaluations and translate findings into actionable design improvements

Apply enterprise design systems, reusable components, and consistent interaction patterns to deliver scalable solutions

Design responsive experiences optimized for desktop, tablet, and mobile devices

Maintain traceability between user needs, business requirements, and design decisions





Support developers and testers to ensure accurate and faithful implementation of approved designs

Contribute reusable patterns, standards, and components to the enterprise platform design system

Present research findings, design options, and recommendations to business and executive stakeholders

Must-Have Requirements

Demonstrated experience leading design for complex transactional digital services end-to-end

Experience developing journey maps, service blueprints, wireframes, prototypes, and detailed interaction specifications

Strong knowledge of AODA and applicable WCAG accessibility standards, with hands-on experience designing accessible services

Experience planning and conducting user research, stakeholder interviews, contextual inquiry, usability testing, and design validation

Experience translating user research findings into implementable, evidence-based designs

Experience designing account-based experiences including dashboards, forms, workflows, notifications, and document interactions

Experience applying enterprise design systems and reusable interaction patterns

Nice-to-Have Skills

Experience collaborating within multidisciplinary Agile teams including product managers, business analysts, architects, developers, and accessibility specialists

Experience designing responsive experiences across desktop, tablet, and mobile devices

Excellent visual, written, verbal, and facilitation skills with experience presenting to senior and executive stakeholders

Prior experience in Ontario Public Service or broader public sector digital service delivery

Work Environment
This is a fully onsite role, with the consultant expected to work 5 days per week at 222 Jarvis St., 5th Floor, Toronto. No security clearance is required. The role involves close collaboration with multidisciplinary Agile teams including product managers, business analysts, architects, developers, accessibility specialists, and ministry partners.

Final role details, responsibilities, and terms will be confirmed with shortlisted candidates. Compensation may vary based on experience. Errors and omissions excepted.

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📌 Senior UX Designer (Ontario)
🏢 Lotus IT Solutions
📍 Ontario