The Chance Reporting to the Senior Manager, Technology, the Manager, Technology Operations will manage the planning, installation, delivery, maintenance, and upgrades of enterprise technology infrastructure, networks, and cybersecurity which are vital to the on-going operation of Explore Edmonton and delivery of essential customer facing and infrastructure services.

As the successful candidate, you will: Manage the planning, installation, delivery, maintenance, and upgrade of enterprise technology, infrastructure, and networks, including: On-premises, third-party, and cloud infrastructure (Azure & AWS) and network components, including physical, logical, and site-to-site connectivity.

Managing and communicating infrastructure and network changes, outages, and service-affecting incidents.

Procuring, documenting, and tracking technology assets and licences, including related financial processes and inventory in the configuration management database (CMDB).

Overseeing support desk services, including vendor performance and ticket-based management of service requests, changes, incidents, and problems.

Infrastructure and network services that support client-facing and internal IT services. IT backup and recovery for all infrastructure and network assets.

Supporting internal and external audits and assessments involving IT infrastructure and networks, including findings and remediation.

Develop, implement, and manage enterprise infrastructure architecture plans, designs, and requirements.

Develop, implement, and manage enterprise security architecture and controls, and make recommendations.

Develop tactical roadmaps aligned with organizational and IT strategy, policies, governance, security, and risk management.

Provide infrastructure and network architecture, design, and requirements to support application services.

Own IT security architecture, product integration, policies, services, and processes.

Apply IT risk management and disaster recovery best practices to track and manage moderate- and high-impact risks and keep infrastructure, software, and networks resilient and available.

Lead IT security management, including compliance, assessment, enforcement, testing, and evaluation of cybersecurity processes, policies, and services.

Protect the confidentiality, integrity,



and availability of EEC's IT assets and services (including network, endpoint, cloud, and application security) in line with the NIST Cybersecurity Framework.

Partner with business areas on innovative technology solutions that drive business and organizational change.

Engage stakeholders in developing and delivering IT infrastructure and network services, processes, policies, and practices.

Collaborate with business areas through the full solution lifecycle, from discovery and architecture through implementation, testing, training, and sustainment.

Build positive relationships with key stakeholders and respond to their questions, concerns, and requests.

Help develop and manage the IT Service Catalogue, including infrastructure and network services, service level agreements (SLAs), service delivery, evaluation, and reporting.

Supervise direct reports in line with internal HR policies and practices.

Manage third-party infrastructure and network assets and services, including contracted service providers and product suppliers.

Manage and enforce Underpinning Contracts (UCs) with vendors.

Ensure financial transactions and procurement meet compliance requirements.

What you bring: A post-secondary diploma or degree in Computer Science or a related field, or at least five years of experience in IT infrastructure, networks, application management, data management, and IT security, with related certifications. CISSP, Microsoft Azure Administrator (AZ-104), or JNCIA-Junos certification is an asset but not required. 5+ years of experience managing complex technology infrastructure environments and delivery models.

This includes on-premises and cloud-based infrastructure, networks, applications, data services, servers, switches, firewalls, and enterprise system integrations. 3+ years of experience working with management and key business stakeholders to deliver technology services in a cross-functional organization.





Proven people leadership experience, including leading in-person and virtual teams, delegating work, and training and guiding team members.

Knowledge of M365 and Azure, current digital solutions, and security governance models, standards, and frameworks such as CASB, NAC, and NIST.

Knowledge of data governance, data management, and business process improvement.

Understanding of ITIL principles and in-depth knowledge of incident management, escalation procedures, and service delivery.

Experience managing third-party service providers and product vendors.

Strong prioritization, resource planning, and problem-solving skills, with the ability to work well in a diverse, complex environment.

Excellent verbal, written, and customer-facing communication skills.

Why Join Explore Edmonton At Explore Edmonton, our work helps create exceptional experiences for visitors while enriching the quality of life for residents and contributing to the city's economic prosperity.

Guided by our values and driven by collaboration, every role plays a part in shaping Edmonton's visitor economy.

We also provide: Flexible benefits including health, dental, vision care Health Care Spending Account Mental Health-On-Demand with access to certified experts for $100/session EDI Flex Days to celebrate what is important to you outside of standard statutory holidays National Day for Truth and Reconciliation as a statutory holiday RRSP matching program Paid Vacation, sick days, personal days Recognition and annual salary review programs Regular company-wide engagement opportunities Educational assistance for employees who wish to pursue job-performance enhancing education Employee perks and discounts , including (but not limited to) discounted City of Edmonton transit passes, preferred rates at City of Edmonton recreation centres and gyms, discounted tickets for select events, Perkopolis, and more.

Working at Explore Edmonton We offer a flexible and collaborative work environment where you’ll have the opportunity to make a meaningful impact on Edmonton and its visitor economy.

This role includes a mix of office, event, and partner-facing work, with occasional evening and weekend hours and national and international travel.

📌 Manager, Technology Operations Open Collapsible Content (Edmonton)
🏢 Explore Edmonton
📍 Edmonton