Coordinate and oversee the process and communication flows for the parts and service function including inventory accuracy, work order processing and timely, accurate invoicing
Ensure reliable equipment parts supply and inventory levels in conjunction with Warehouse, as well as the availability of service technicians to maintain and repair customer equipment
Maximize efforts to ensure appropriate levels of WIP and timely customer invoicing
Work in conjunction with the Warranty department to resolve customer warranty and claims issues
Support employee development through orientation, coaching, training, apprenticeships, performance management
Works in partnership with the equipment sales department in accordance with the company’s strategic sales orientations
Works in partnership with the central parts administration team in the head office to ensure the inventory level is maintained to acceptable levels according to the local machine population and customers’ demands
Visit customers regularly identifying their needs and creating business relationships that foster growth in Parts & Service sales volumes
Achieve company objectives and targets and offer customers advice to ensure their satisfaction and thereby build a lasting relationship based on trust
Elaborate and provide parts and service quotes as required
Answer customer calls, provide support, guidance, schedule and dispatch technicians, and resolve disputes as required
Consistently monitor service dashboards and take timely actions to ensure KPI goals are met
Communicate effectively with the team and perform regular visits to our service technicians in the field




Work closely with service technicians and fleet management team to ensure the service vehicles are properly maintained to the highest standards of safety and operations
Due diligence and promotion of a Health and Safety culture
Relationship building with internal/external stakeholders and suppliers
Management/Supervisory experience in the Heavy Equipment industry with direct reports
Leadership and performance management experience
Management of WIP, inventory levels, invoicing cycle
Financial and business acumen and experience with P&L;, budgeting, and forecasting will be an asset
Our Offer Competitive wages with overtime opportunities available
Extensive benefits with employer-paid premiums starting day 1
$5,000 annual license bonus
Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
6% employer RRSP matching
$3,000 annual allowance for continuing education
International training & development work opportunities for select roles
And much more!
Liebherr Canada Ltd. is committed to providing a diverse, inclusive, safe and dignified work setting for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity. Please note the following: We may use AI to assist with screening resumes; however, every application is reviewed directly by a Talent Acquisition Specialist. This position is for an existing vacancy.
One Passion. Many Opportunities.
The company The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973.Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.

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📌 Branch Supervisor - Grande Prairie (Alberta)
🏢 Liebherr
📍 Alberta