Optimize merchant operations with Uber through performance insights, operational expertise, and relationship management across the delivery platform. Support partners with data-backed recommendations.
As a Customer Success Manager on Uber’s GDP Delivery team, you will own merchant operational health end-to-end. You will diagnose performance gaps, drive product adoption, and advise merchant partners. The work combines operations, data, account collaboration, and retention planning.
Key Responsibilities: Diagnose merchant performance gaps and recommend Uber-backed operational solutions
Track defect rate, uptime, and fulfillment speed metrics
Monitor dashboards and prepare quarterly business review insights




Drive product adoption and support feature utilization pilots
Identify at-risk storefronts and develop retention plans
Requirements: At least four years of full time experience
Experience in B2B operations, sales, or customer success
Bachelor’s degree
Proficiency in SQL and performance data interpretation preferred
Excellent communication, negotiation, and organizational skills preferred
Bring operational optimization, SQL analysis, and merchant relationship management to Uber’s global delivery partnerships team.

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📌 Uber Customer Success Manager Delivery (Ontario)
🏢 Uber
📍 Ontario