Design organisational capability for Genesys AI transformation as an Organisational Design Consultant in a concentrated, part-time engagement. Shape ownership, capacity, and operating models.
Miratech seeks an Organisational Design Consultant to assess how knowledge work is organised across tax, individual enquiries, and business enquiries. You will map current structures, analyse capability gaps, and define practical target-state options. The work includes RACI matrices, role profiles, resourcing requirements, and transition planning. You will also address AI-era responsibilities for virtual-agent tuning, answer review, and feedback loops.
Key Responsibilities: Map organisational units, roles, reporting lines, and current content capacity
Assess ownership, capability gaps, capacity shortfalls, and failure points
Build named-role RACI coverage across the content lifecycle
Define operating-model options,



trade-offs, rationale, and resourcing implications
Design transition, change, training, communication, and risk approaches
Requirements: Eight or more years in organisational or operating-model design
Implemented deliverables including RACI matrices, role profiles, and transition plans
Experience spanning multiple business units with shared or contested ownership
Executive stakeholder credibility and robust engagement capability
Eligibility to obtain and hold Government of Canada security clearance
Bring organisational design, workforce planning, and operating-model expertise to clarify ownership for Miratech’s AI-enabled knowledge capability.

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📌 Organisational Design Consultant (Alberta)
🏢 Miratech
📍 Alberta