Bilingual (French/English) Business Analyst (5+ Years) to support a modernization initiative for ABM's with one of our major banking clients- Contract Duration: : 12 months Location: Toronto/Hybrid- 3 days office (Monday, Tuesday and Wednesday) Schedule Hours: 37.5 hours per week + Overtime as required Story Behind the Need: The Business Analyst, Branch Experiences & Enablement, supports the execution and delivery of technology initiatives that advance the Bank’s transformation.

This role supports the timely delivery, quality, resiliency, and operational excellence of hardware deployments by coordinating activities across Branch, Project Delivery and project partner teams.

This role partners closely with the Project Delivery team to align requirements, priorities, and delivery by coordinating and tracking T-minus deliverables, providing status updates, managing rescheduling requests, communicating delays, and supporting the timely resolution of deployment issues.

The role also plays a key part in tracking issues and escalations through to closure, engaging the appropriate project partners when support is required, and escalating unresolved matters to the Project Delivery team to enable timely decisions and effective project execution.

Candidate Value Proposition: The bank strives to create an inclusive culture where every employee is empowered to reach their full potential.

The selected candidate will be part of a modernization initiative for the ABMs (Automated Banking Machines) and will have a direct impact on the customer’s experience.

Role Responsibilities / Typical Day in Role: Partner with the Delivery Lead to support project planning and implementation activities by tracking deployment deliverables, action items, issues, and overall progress.

Support implementation and post-implementation activities by monitoring deployment activities, Branch readiness and communications, and helping drive solution-oriented results.





Identify and track deployment issues and escalations through to resolution, coordinating with the appropriate project partners and escalating unresolved issues, risks, delays, or deviations from the project plan to the Delivery Lead through clear and timely communication.

Support deployment schedule coordination, including tracking readiness activities, identifying potential impacts to scheduled deployments, and coordinating rescheduling requests with the appropriate partners.

Gather, document, and validate business requirements by working with business partners, subject matter experts, technology teams, and project stakeholders.

Develop and maintain clear business and project documentation, including procedures, workflows, process maps, job aids, deployment documentation, and supporting materials.

Identify opportunities to improve deployment processes, procedures, and ways of working, and contribute to the development and implementation of project improvements.

Coordinate with Branch, Project Delivery, business, technology, and external partners to support deliverables and maintain clear communication across stakeholders.

Prepare reports and status updates that clearly communicate deployment progress, upcoming activities, issues, risks, delays, decisions, and required follow-up.

Work collaboratively in Agile and/or traditional project environments, adapting to changing priorities and contributing to continuous delivery and improvement.

Champion a Branch staff and client focused culture, prioritizing the customer experience in the delivery of project activities and outcomes.





Candidate Requirements/Must Have Skills: 5 + years of Experience in business analysis, project coordination, operations, process improvement, testing, or technology implementation.

Fluency in both English and French, with strong written and verbal communication skills and the ability to communicate clearly and effectively with Branch, Project, business, technology, and external partners.

Ability to work flexible hours and participate in an on-call support environment as business or operational needs require.

Proficiency in Microsoft productivity tools such as Excel and Power

Point.

Nice-To-Have Skills: Experience and knowledge with retail banking operations is an asset Strong analytical and problem-solving skills with the ability to review information, identify issues, and contribute to practical solutions Ability to collaborate effectively with Branch, business, technology, Project, and external partners Curiosity, adaptability, and a willingness to learn recent processes, technologies, and ways of working.

Educational Requirements: Post secondary education in business, tech, IT and project management or related discipline.

Best VS.

Average Candidate: Experience working in a retail branch banking environment.

Experience transitioning from branch operations into a back-office, technology, or project-focused role within a banking or financial institution.

Previous experience supporting enterprise-wide technology deployment or rollout initiatives.

Strong bilingual capabilities in both English and French, with the ability to effectively communicate with branch teams and business partners.

Demonstrated ability to identify, track, and resolve deployment issues and escalations while coordinating with multiple stakeholders and ensuring timely communication and resolution.

Interview Process: 1st Round: 60 mins/ HM+Peer/ In person or virtual/ behavioral questions and culture fit

📌 Bilingual (French/English) Business Analyst (5+ Years) to support a modernization initiative for ABM's with one of our major banking clients- 42326
🏢 S.i. Systems
📍 Toronto