Part-Time Patient Experience Coordinator SET HOURS: Monday to Friday 3:00pm-8:00pm
* Must have a passion for patient care with minimum 1 year customer service experience Athlete’s Care is a multi-disciplinary sports medicine company with 20 locations in the Greater Toronto Area. We are currently hiring for full-time Customer Service Coordinator/Medical Receptionist at our Adelaide & York location. We are looking for friendly, enthusiastic, and motivated individuals to join our growing team. Successful candidates are service-oriented, self-directed and able to work within a fast-paced, team setting and provide excellent customer service at all times. We provide a competitive salary, group benefits, opportunities for educational advancement as well as opportunities for growth. English literacy and computer proficiency are essential. *Performing daily, weekly, and bi-weekly duties including, but are not limited to:
*
- Greeting patients and visitors, in person and on the phone, to answer various inquiries
- Scheduling patient appointments and ensuring practitioners stay on schedule by notifying of patients arrival
- Direct billing patient's private insurance at time of their appointment and/or collecting payment once appointment is completed
- Maintain patient accounts by obtaining,



recording and updating personal and financial information while adhering to confidentially procedures
- Handling physicians and therapists various inquires throughout their scheduled clinics
- Responding to online appointment requests in a timely manner
- Completing confirmation calls/e-mails
- Handling incoming faxes and scanning appropriate reports, charts and other documents correctly into patients charts
- Accountable for incoming and outgoing referrals and callbacks on a daily basis
- Ensure adequate physician and therapist supplies are available for efficient operation of the clinic by completing inventory checklist daily
- Completing photocopy of medical notes requests for various MD offices, law firms and insurance companies
- Main point of contact for external partners (WSIB, Motor Vehicle Accidents insurance companies, and Military Blue Cross) to ensure appropriate documentation, paperwork, billing and payments are received
- Daily cleaning and tidying of the clinic treatment areas, staff areas, and washrooms
- Comply to Employee Handbook

Job Type
s: Permanent, Full time Pay: $18.00-$19.50 per hour

Benefits:
- Extended health care

Education:
- Secondary School (required)

Experience:
- Customer Service: 1 year (required) Work

Location:
In person

📌 Part-Time Patient Experience Coordinator (Toronto)
🏢 Athlete's Care Sports Medicine Centres
📍 Toronto