Job Description
Insight Global is looking for a Customer Service Representative to join a leading fitness equipment manufacturer in Kingston, Ontario.

This individual will support customers with orders, product questions, replacement parts, and basic troubleshooting for fitness equipment and related products.

The ideal candidate is a strong communicator who enjoys helping customers, solving problems, and learning how physical products work.

This person should be comfortable working independently, taking ownership of customer issues, and contributing to a small, collaborative office environment.

Responsibilities
Provide high-quality customer service through phone, email, web inquiries, and occasional in-person interactions
Assist customers with orders, product questions, replacement parts, and general product support
Troubleshoot basic mechanical and electronic product issues by asking effective questions and using available product documentation
Develop strong knowledge of the company's fitness equipment, products, components, and common customer issues
Own customer inquiries from initial contact through resolution
Accurately document customer interactions, issues, feedback, and resolutions
Identify recurring customer or product issues and communicate trends to the appropriate internal teams
Collaborate with local and global team members while being comfortable working independently
Support general administrative and office responsibilities as needed within a small-team environment
Skills and Requirements
1+ years of professional customer service, customer support, product support, or related experience
Strong verbal and written communication skills
Demonstrated problem-solving skills and ability to troubleshoot customer issues




Ability to work independently, take initiative, and manage responsibilities with minimal oversight
Strong attention to detail and organizational skills
Comfortable learning the components and functionality of physical products/equipment
Experience using Microsoft Office and general computer-based business systems
Ability to work professionally and collaboratively in a small-team environment
Experience supporting physical consumer products, equipment, sporting goods, fitness products, or mechanical products
Experience with Zendesk or another CRM/customer ticketing system
Hands-on mechanical or electronic troubleshooting experience
Experience with bookkeeping, AP/AR, reconciliations, or general accounting administration
Experience with Quick

Books, Sage, Xero, or another accounting/ERP platform
Background or personal interest in fitness, rowing, cycling, sports, or outdoor recreation
French language skills
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal employment prospect/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

📌 Customer Service Representative (Kingston)
🏢 Insight Global
📍 Kingston