Hybrid
Vernon, BC
Full time
10016135
Team Tekmar, a Watts Water Technologies brand, is seeking a Technical Support Specialist II to join our team and deliver exceptional customer service while leveraging expertise in HVAC, hydronic systems, radiant, and electric and product knowledge.

In this role, you will provide timely technical support and troubleshooting for electrical, mechanical, and control systems via phone and email.

You may also represent the company at tradeshows and exhibits.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
Provide representatives, wholesalers, contractors, & homeowners with technical support and troubleshooting of controls in residential & commercial systems
Ensure courteous and effective technical support is delivered to customers via phone calls & emails
Effectively utilize department applications for logging, tracking, and routing of requests
Assist the customer in advanced product application and selection based on the customers' requirements
Deliver the necessary literature and product information to customers as required
Interface with customers for selection, operation, installation, programming, & troubleshooting of all products
Troubleshoot advanced connected control systems: hydronic, HVAC, radiant and electronic including those that interface with internet, BACnet, or Home Automation systems
Enhance existing processes, practices, and areas for improvement to ensure the Company is maintaining high customer satisfaction and efficiency
Make outgoing calls to customers to investigate projects and ongoing cases
Collect market and customer feedback for use in product research, design, and development by members of the Product Management and R&D; teams
Develop resources & processes to assist the department to achieve goals & execute strategy
Produce application mechanical & electrical drawings as required using Microsoft Visio
Represent the Company at tradeshows and exhibits
Potential travel up to 5% if required




Other related projects / tasks as assigned by the manager
EMPLOYEE CORE COMPETENCIES:
We are committed to attracting and managing the best talent globally.

We seek to attract and promote employees who demonstrate an ability and willingness to: 1.

Focus on the customer
2.

Communicate effectively3.

Initiate positive change4.

Drive for results5.

Deliver high quality work6.

Provide technical expertise
7.

Collaborate
EDUCATION:
High School diploma required.

Diploma or bachelor's degree in technology, engineering, or plumbing/HVAC related field is preferred in combination with at least three years of applicable work experience in a related field.
MANAGEMENT:
None
EXPERIENCE AND REQUIRED SKILLS:
Two to Three years' applicable work experience in technology, hydronics, or engineering related field
Two years' work experience in customer service or technical support
Strong interpersonal skills
Ability to mitigate customer issues with poise and confidence
Experience answering technical questions via phone/email
Ability to handle multiple tasks and varying call volumes
An ability to work independently and as part of a team
Strong organizational and time management skills
Basic knowledge of electronics and control systems
Professionalism, working with integrity, and treating people with respect
Other demands include but not limited to; oral, written, and presentation/communications skills
PHYSICAL REQUIREMENTS
Works in an office workplace
May have regular exposure to the manufacturing floor
Ability to move throughout the manufacturing and office areas
Alternates between sitting, standing, and moving within the work area




Must be able to wire controls for training & bench testing
Manual dexterity sufficient to effectively use a computer keyboard
Visual acuity to interact with computer terminal
Watts Water is a global leader of quality water solutions for residential, industrial, municipal, and commercial settings.

Our family of brands (https://www.watts.com/our-story/brands)
offers some of the most varied product lines in the world, with world-class, water-related solutions focused on: Drainage and Water Reuse
HVAC and Hot Water
Plumbing and Flow Control
Water Quality and Rainwater Harvesting
We are a $1.9 billion global company, listed on the New York Stock Exchange (NYSE) with a presence in five (5) continents and twenty-four (24) countries, and an employee population that speaks over eighteen (18) languages.

As a people-first company, we prize enriching and caring for all who work here not only through words but through actions.

This includes executing our Diversity, Equity, and Inclusion (DEI) strategy, and providing our employees with meaningful career growth opportunities, a positive and safe work environment, and affirmation that they are heard, valued, and respected.

We are proud to be an organization that believes that a safer world is a more sustainable world – a belief that we proudly reflect in each of our technologies and solutions and our environmental and social commitments, such as our partnership with Planet Water Foundation.

Learn more about the Watts way, here (https://www.watts.com/our-story/brands) .

Specialties
Plumbing, HVAC, Water Quality, and Gas
Headquarters
Americas & Corporate Headquarters: North Andover, Massachusetts, USA
Asia-Pacific, Middle East & Africa (APMEA) Headquarters: Shanghai, China
Company Size
About 5,000 employees
Website
http://www.watts.com/
http://www.wattsindustries.com/
http://www.wattsasia.com/
Industry
Machinery
Founded
1874

📌 Plumbing/HVAC Technical Support Specialist (Vernon)
🏢 Watts
📍 Vernon