Job Title: Sales and Service Team Manager Company: BrokerTeam Insurance Solutions Inc.

Location:
Richmond Hill, Ontario

Job Description
BrokerTeam Insurance Solutions Inc. is seeking a motivated and results-driven Sales and Service Team Manager to lead our Customer Sales & Service team, enhance customer service excellence, and drive business growth. The ideal candidate will possess robust leadership skills, insurance industry knowledge, and the ability to develop a high-performing team while ensuring efficient daily operations and exceptional customer experiences.

Key Responsibilities

- Lead, manage, and develop the customer sales & service team through ongoing coaching, training, and performance feedback to achieve service and business objectives.
- Oversee daily customer sales and service operations, ensuring efficient workflows, timely responses, and high-quality customer service.
- Develop and implement strategies to enhance client retention, renewal performance, customer satisfaction, and cross-selling opportunities.
- Establish clear team objectives, monitor key performance indicators (KPIs), and implement initiatives to improve productivity and overall performance.




- Manage escalated client concerns and facilitate the timely resolution of complex service issues.
- Collaborate with internal departments to streamline processes, optimize workflows, and improve operational efficiency.
- Ensure compliance with company policies, underwriting guidelines, and applicable insurance industry regulations.
- Analyze team performance, identify areas for improvement, and prepare regular reports.

Qualifications:

- Proven experience in insurance brokerage operations, customer service management, or team leadership.
- Strong knowledge of personal and/or commercial insurance products, policy servicing, and renewals.
- Demonstrated leadership, coaching, and team development abilities.
- Strong customer relationship management skills with a focus on retention and business growth.
- Excellent communication, organizational, and problem-solving skills.
- Ability to manage to performance metrics, and drive operational improvements.
- Proficiency in broker management systems and Microsoft Office applications.
- RIBO license is preferred.

📌 Sales & Service Team Manager (Richmond Hill)
🏢 Brokerteam Insurance Group
📍 Richmond Hill