Client Services Facilitator - Access & Flow
Category Access and Flow
Req Number ACC-26-00007
Open Date 10/27/2026
Number of Openings 2
Department Appointment Services
Work type Regular Full-time
Salary band Band C ($28.89 - $36.10/hr)
FTE 1.0
Posting Close Date 11/09/2026
Description
Holland Bloorview Kids Rehabilitation Hospital is Canada's hospital for children and youth with disabilities and developmental differences.

At Holland Bloorview, every role helps to create meaningful and healthy futures for children, youth and families.

As a top 40 Canadian research hospital fully affiliated with the University of Toronto, we bring together care, research, education and innovation to support more than 9,000 families each year.

Our teams partner with clients and families to deliver exceptional, inclusive and responsive care.

Holland Bloorview has achieved 100 per cent in four successive surveys by Accreditation Canada – an unprecedented achievement in safety that reflects our commitment to excellence and continuous improvement.

When you join Holland Bloorview, you become part of an inspiring, innovative and collaborative environment where your work makes an impact.

Recognized among Greater Toronto's Top Employers, Canada's Top Employers for Young People and Canada's Best Diversity Employers, we offer competitive compensation and benefits, along with programs that support ongoing learning, professional growth and well-being.

To learn more about the advantages of a career at Holland Bloorview,click here (https://hollandbloorview.ca/About-Us/working-with-us/advantages-career-holland-bloorview) .
**We're daring to create a world where all youth and children belong.

Join us!**
**Summary**
The Client Service Facilitator is a member of the Appointment Services team.

This team is responsible for registration and referral management/appointment scheduling which includes processing referrals, scheduling clinical appointments, registering clients and maintaining accurate health records.
**This posting is hiring for two positions - a regular full-time position and a contract/temporary full-time position.**
**Key Responsibilities:**
These responsibilities are reflective of the job functions of the entire team.

Individuals on the team typically will be trained in all functions but have a primary responsibility from within the sub functions below.

This is an on-site role.
**Referral Management:**




Review and process internal and external referrals for completeness – point where referrals are received and acknowledgement of request for services.

Enter referral data / waitlist information into Meditech Information System
Oversee and monitor referral process from receipt of referral to first booked appointment.

This includes but not limited to: Obtaining additional information required to supplement referrals for decision making.

Supports addressing questions or additional documentation required by the physician/MRP or clinical team
Preparing referrals for review by identified clinical teams to support decision-making on acceptance of decline
Responds to clients/families/referring provider inquires related to the status of referrals or appointments
Send out acknowledgement letters to parents/clients/guardians and referring physicians
**Registration:**
Greet, register and provide directions to clients attending on-site appointments
Register clients attending after hours or off-site appointments
Verify and update client information in the electronic record
**Scheduling:**
Schedule new, cancelled, rebooked and follow up appointments in Meditech Information System
Respond to all inquiries related to client appointments, both in person and on the telephone
Maintain ongoing communication with clinical teams and clients / families regarding coordination of appointments
Prepare acceptance letters/ information packages for parents/clients/guardians
**In addition:**
Conduct quality assurance audits
Participate in quality improvement initiatives, support the maintenance of a safe and healthy work environment and advance a culture of client/patient safety through work and daily practices
Other duties as assigned
All practices are aligned with organizational policies and procedures
Strict adherence to personal Health Information protection Act (PHIPA)
Hours of work are 7.5 hours per day within business hours of 8:00am-4:30pm as required [e.g. 8:30-4:30pm].
**Qualifications**
Community College diploma
Medical Office Administration preferred
Previous Meditech software scheduling experience an asset
Minimum two years administrative or scheduling experience in a health care environment
Superior verbal,



written and listening communication skills
Excellent coordination and time-management skills
Tact, diplomacy, a professional demeanor and willingness to assist others
Discretion with regards to security and confidentiality of information
Solid problem solving, customer relations, telephone etiquette and organizational skills
Ability to work in an area with a high volume of work, frequent interruptions & noise
Strong verbal and written communication skills
Demonstrated ability to work effectively in both a team environment & independently
Willingness to work collaboratively with others
Proficient keyboarding skills, minimum of 55 words per minute
About the Organization Holland Bloorview Kids Rehabilitation Hospital creates a world of possibility by supporting children and youth with disabilities, medical complexity, illness and injury.

All of our work is guided by our strategic plan, Transformative Care, Inclusive World: Holland Bloorview 2030.

The plan: https://strategicplan.hollandbloorview.ca/
To get a glimpse as to who Holland Bloorview is, we invite you to watch the Together We Dare.

Video: https://www.youtube.com/watch?v=d3c-FszREUk
Holland Bloorview is committed to fostering a climate of inclusion, diversity, equity accessibility, and anti-racism (IDEAA).

This commitment is central to, and mutually supportive of, our research excellence mandate.

We welcome and respect the diversity of all members of our community and we seek to create an inclusive culture for our clients, families, research scientists, staff, participants, trainees, volunteers, trustees, and partners.

To help in our journey towards fully reflecting the communities we partner with, we welcome and encourage applications from Black individuals and other racialized persons, Indigenous Peoples, women, persons with disabilities, LGBTQI2SA+ persons, and others who may contribute to further diversification of ideas within our community.

Holland Bloorview is committed to fair assessment of a candidate's abilities, and consideration for diversity of thought, method, and experience, including non-traditional career paths.

In accordance with the Accessibility for Ontarians with Disabilities Act, accommodation will be provided throughout the recruitment process to applicants with disabilities.

Please notify us of any accommodations that you require by contacting [email protected] or (phone hidden).

This position is currently accepting applications.

📌 Client Services Facilitator - Access & Flow (Toronto)
🏢 Holland Bloorview
📍 Toronto