Are you interested in knowledge management, process improvement, and digital workplace tools?
As a Documentation & Knowledge Management Co-op Student, you will work alongside our Documentation Specialist to enhance and support the evolution of our document portal, helping employees quickly access accurate and up-to-date information.

Your contributions will improve the employee experience, support operational excellence, and strengthen knowledge sharing across the business.

This is an opportunity to gain hands-on experience with content management, Share

Point, process documentation, and large-scale business improvement initiatives.
**Position Responsibilities:**
Support the review, organization, and maintenance of operational documentation and procedural content.

Assist with document portal enhancement initiatives, including content cleanup, standardization, and restructuring.

Support document migration and testing activities associated with future platform transitions.

Conduct audits to identify outdated, duplicate, or missing content and recommend improvements.

Collaborate with business partners and subject matter experts to gather feedback and improve the user experience.
**Required Qualifications:**
Enrolled in a post-secondary co-op program in Business Administration, Information Management, Communications, Library Sciences, Knowledge Management, or a related field.

Strong written communication, organizational, and attention-to-detail skills.

Experience using Microsoft 365 applications, including Word, Excel, Teams, and Share

Point.

Ability to manage multiple priorities and work both independently and collaboratively.

Interest in knowledge management, content management, or process improvement.
**Preferred Qualifications:**




Experience working with Share

Point or other document management systems.

Familiarity with content organization, document governance, or information architecture principles.

Experience supporting projects, research activities, or business process improvements.

Strong analytical and problem-solving skills.

Ability to learn recent technologies and adapt in a fast-paced environment.
**When you join our team:**
We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.
**Salary range is expected to be between:**
**$43,875.00 CAD - $57,525 CAD**
#LIHYBRID
The role being advertised is an existing vacancy.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .
**Acerca de Manulife y John Hancock**




Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Semana de Trabajo Comprimida**
Híbrido

📌 Winter Co-op 2027 - Documentation & Knowledge Management Co-op (Waterloo)
🏢 Manulife
📍 Waterloo