Reporting to the AVP, Brand, Marketing Strategy & Operations, the Director, Brand is a key leadership role within the Manulife Canada Segment marketing team.

The Director will lead the execution of integrated campaigns that bring our brand to life through bold ideas, standout creative and meaningful customer experiences, strengthening Manulife's position as a leader in longevity.

This role sits at the intersection of strategy, creativity and execution.

You'll work across a wide network of internal teams and external partners to deliver high-impact campaigns across paid, owned and earned channels.

You will oversee content and creative development, media delivery, agency and vendor relationships, and the operational frameworks that enable the work.

You're a brand champion who holds the line on quality and consistency while bringing the curiosity, conviction and fresh thinking needed to move the brand forward in meaningful ways.
**Position Responsibilities:**
**_Campaign Strategy_**
Lead the end-to-end execution of integrated, segment-wide brand campaigns focused on building awareness, consideration and shifting brand perception.

Translate brand and business strategy into clear campaign plans, ensuring work is audience-led, channel-connected and designed to drive meaningful business outcomes.

Collaborate closely with cross-functional partners, including Digital, Communications, Customer Care and business lines, to deliver campaigns that are on-strategy, on-time and on-budget.

Oversee campaign planning, production, delivery and in-market optimization, proactively identifying risks, dependencies and opportunities.

Contribute to a real-time marketing approach that is continuously optimized based on data, cultural context and audience insights.
**_Content and Creative Oversight_**
Lead the end-to-end creative and content process for the Canada Segment, from brief and concept development through production and final delivery.

Oversee internal and external creative assets to ensure output is strategically grounded, creatively excellent, audience-relevant and brand compliant.

Provide clear, constructive creative direction that strengthens ideas and raises the quality of the work.

Champion a high standard of storytelling that is human, emotionally resonant and tailored to target audiences across consumer and intermediary channels.

Partner with Digital, SEO and content teams to evolve content for emerging discovery behaviours, including generative engine optimization (GEO), helping strengthen Manulife's visibility and authority within AI-powered search experiences.
**_Media Leadership_**
Lead the development and execution of integrated media campaigns in partnership with internal media stakeholders and external media agency partners.

Ensure media strategies, channel plans and investment recommendations are aligned to campaign objectives, priority audiences and the customer journey.

Oversee campaign trafficking, launch readiness, in-market performance and optimization, ensuring creative and media work together effectively.

Partner with analytics, research and agency teams to assess media performance, identify insights and improve effectiveness over time.
**_Agency and Vendor Relationships_**
Manage day-to-day relationships with creative, production and media agency partners, vendors and contractors.

Ensure partners are well-briefed, aligned to brand and business objectives, and consistently delivering high-quality work on time and within budget.

Support in overall agency coordination, scope and budget management, and the ongoing evaluation of partner performance.

Build productive, accountable partnerships that encourage strong collaboration, proactive thinking and creative ambition.
**_Brand Governance_**
Own and uphold brand standards across Canada Segment marketing touchpoints.

Act as a steward of the Manulife brand, ensuring alignment with Global Brand guidelines while reflecting the distinct needs of the Canadian market.

Develop and maintain brand governance frameworks, tools and education that enable cross-functional teams to represent the brand with confidence and consistency.

Act as the primary business owner for brand intellectual property, partnering closely with the IP team to manage, protect and govern trademarks, brand assets and usage rights across the organization.
**_Performance and Measurement_**
Track and report on brand,



media and campaign performance against defined KPIs and scorecards.

Work with Digital Analytics, Research and Insights teams and external research partners to evaluate creative, media and campaign effectiveness, drawing on data to optimize delivery.

Translate performance data into clear insights and recommendations for senior stakeholders.

Continually assess what is working and drive informed pivots when needed.
**_Embracing Change and Innovation_**
Bring bold thinking, curiosity and creative ambition to the work, sparking new ideas that move the brand forward in meaningful ways.

Champion a culture of curiosity, experimentation and continuous improvement within the brand function.

Actively explore and integrate new ways of working that improve efficiency, creativity and brand impact.
**_People Leadership_**
Inspire, coach and develop direct report, fostering a culture of accountability, collaboration and continuous improvement.

Establish clear performance standards and provide regular formal and informal feedback.

Model inclusive leadership behaviours and actively support team growth and engagement.
**What We're Looking For**
This is a cross-functional leadership role requiring strong collaboration skills internally across business lines, the Canada Segment and global teams, and externally with creative, production and media agency partners and vendors.

The ideal candidate brings creative conviction, strategic thinking and operational discipline, with the energy to turn ideas into high-quality work.

They're a bold thinker who challenges convention constructively, sparks new ideas and brings genuine passion and commitment to advancing the brand.

They're also a trusted, empathetic leader who earns confidence across the organization and consistently delivers work that makes an impact.
**Required Qualifications**
Undergraduate degree required; MBA or Master's degree preferred
Minimum 7 years of progressive experience in marketing and/or business management
Demonstrated experience leading integrated brand campaigns from planning through execution and optimization
Strong experience in brand management, creative and content oversight, and media campaign delivery
Proven track record of leading and developing teams in a fast-paced, matrixed environment
Experience managing creative, production and media agency partners, vendors, scopes and budgets
Ability to influence senior stakeholders and navigate complex cross-functional environments
**Preferred Qualifications**
Familiarity with localization or translation functions is an asset
Financial services experience is an asset
Bilingualism (English and French) is an asset.

If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
**Core Competencies**
**Campaign Leadership:**
Ability to translate strategy into integrated plans and drive high-quality execution across channels.
**Brand Stewardship:**
Deep commitment to brand integrity and a sharp eye for consistency across every touchpoint.
**Creative Leadership:**
Ability to inspire and elevate creative work, balancing bold ideas with strategic discipline.
**Media Acumen:**
Strong understanding of paid media strategy, channel planning, campaign delivery and optimization.
**Execution Excellence:**
Strong project management instincts with the ability to manage multiple priorities and drive work forward efficiently.
**Collaborative Influence:**
Skilled at building relationships and aligning stakeholders in a complex, cross-functional organization.
**People Leadership:**
Genuine commitment to coaching, developing and engaging team members.
**Analytical Thinking:**
Comfortable working with data and insights to inform decisions and optimize performance.
**Communication:**
Clear, confident communicator with solid presentation and storytelling skills.
**AI and Innovation Mindset:**
Curious about and actively engaged with emerging technologies and changing customer discovery behaviours,



including AI-powered marketing tools and generative engine optimization (GEO), using them to drive smarter, faster and more discoverable brand experiences.
**_When you join our team:_**
As part of our global team, we'll support you in shaping the future you want to see.

We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
#LI-Hybrid
The role being advertised is an existing vacancy.
**Giới thiệu về Manulife và John Hancock**
Tập đoàn Manulife Financial là nhà cung cấp dịch vụ tài chính quốc tế hàng đầu giúp mọi người quyết định dễ dàng hơn và có cuộc sống vẹn toàn hơn. Để tìm hiểu thêm về chúng tôi, hãy truy cập
https://www.manulife.com.vn/ .
**Manulife là Nhà sử dụng lao động không phân biệt đối xử**
Tại Manulife/John Hancock, chúng tôi luôn đón nhận sự đa dạng.

Chúng ta cố gắng thu hút, phát triển và duy trì lực lượng lao động đa dạng tương tự như những khách hàng mà chúng ta phục vụ, đồng thời thúc đẩy một môi trường làm việc hòa nhập, đề cao thế mạnh của từng nền văn hóa và cá nhân.

Chúng ta cam kết tuyển dụng, duy trì, thăng tiến và trả lương một cách công bằng. Đồng thời, chúng ta quản lý tất cả các hoạt động và chương trình của mình mà không phân biệt đối xử dựa trên chủng tộc, dòng họ, xuất thân, màu da, nguồn gốc dân tộc, quyền công dân, tôn giáo hoặc tín ngưỡng tôn giáo, đức tin, giới tính (bao gồm phụ nữ mang thai và các tình trạng liên quan đến mang thai), xu hướng tính dục, đặc điểm di truyền, tình trạng cựu chiến binh, bản dạng giới, biểu hiện giới, tuổi tác, tình trạng hôn nhân, tình trạng gia đình, khuyết tật hoặc bất kỳ căn cứ nào khác được pháp luật hiện hành bảo vệ.
Ưu tiên của chúng ta là loại bỏ các rào cản để đem lại cơ hội tiếp cận việc làm bình đẳng. Đại diện Bộ phận Nhân sự sẽ làm việc với những ứng viên có yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển. Tất cả thông tin được chia sẻ trong quá trình yêu cầu điều chỉnh sẽ được lưu trữ và sử dụng tuân theo pháp luật hiện hành và chính sách của Manulife/John Hancock. Để yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển, hãy liên hệ với
[email protected] .
**Referenced Salary Location**
Toronto, Ontario
**Working Arrangement**
Kết hợp
**Salary range is expected to be between**
$125,100.00 CAD - $175,100.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

If you are applying for this role outside of the primary location, please contact
[email protected]
for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.

We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact
[email protected]
for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Director, Brand (Halifax Regional Municipality)
🏢 Manulife
📍 Halifax Regional Municipality