Field Supervisor - Exiting InstallationsThe Field Supervisor (Service Leader) identifies opportunities through key customer contacts and industry information. The Field Supervisor (Service Leader) locates sources for the sale of company products and services, analyzes and reviews specifications and construction drawings to prepare estimates, prepares documentation for prospective clients, and ensures it is communicated appropriately. Field Supervisor (Service Leader) creates operational added value through the management of all resources in a satellite branch to meet business targets based on the policies and procedures established by the company.Customer and Account ManagementBuild and maintain favorable client relationshipsEnsure customer needs or enquiries are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution and interpret customer concerns in order to mobilise necessary internal resources while minimising cost and disruptionPortfolio Growth and RetentionUnderstand financial goals and expectations of the company, and meet and/or exceed assigned sales and customer objectivesPlan, develop and implement sales strategies to lead negotiations that are consistent with internal strategy while reflecting customer requirements and competitive offeringsAssemble and present information for service and fixed‑priced repair offeringsIdentify and pursue potential customers to drive and support strategic growth objectivesAnalyze customer needs and secure desirable business through application of company products and servicesWork with owner and building management to obtain maintenance agreement, renewal of agreements and updates to their systems to meet new code requirements or through application of recent technologiesSource, analyse,



communicate and apply competitive data for competitive advantage and provide recommendations for market‑target pricingProcess Management and AdministrationDevelop sales proposals and prepare estimates for the sale of company products and servicesAssure full utilisation of systems and follow best demonstrated practices (BDP)Prepare and maintain required customer information and files in accordance with established proceduresWork in cooperation with Contract Control on sales contract agreementsManage accounts receivable for assigned accountsParticipate in company professional development programs to enhance working knowledge of elevator company products, services and proceduresSafety and SupervisionImplement customer and company requirements for quality, performance reliability and passenger safety for each location under supervisionEnsure exceptional quality standards, training and performance of field personnelManage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee developmentMake sound judgements as related to motivation, training and work assignments for all employees within responsibility, while adjusting manpower to the minimum level and meeting or exceeding customer requirementsCoach hourly field employees on company methods of quality, productivity and safetyMonitor the work of all hourly field employees from both a quantitative and qualitative point of viewReview time tickets for accuracy and maintain vacation schedulesPersuade field employees to follow practices and procedures that foster teamwork and improve quality and productivityManage and support all service work in the area of responsibility within the framework of the financial budgetProcess and Quality ManagementManage an ongoing program of field audits to assure conformance of performance standards of quality,



completeness and safetyImplement route management strategy in support of assuring uniform application of preventative maintenance procedures while controlling manpower to the minimum levelProvide technical support to sales and field employeesEnsure ISO complianceWhat you bringPost Secondary – preferably in Business or Engineering3-5 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipmentProficient in MS OfficeCoaching and Mentoring: ability to motivate and guide team membersCommunication: Communicate clearly and articulately; Customer Service: demonstrate customer focus through improving performance; Leadership: possess solid leadership skillsPeople Management: Ability to select, train, supervise and evaluate staffPersuasion: Persuasion is required both internally and externally. Employees and customers must be motivated to act or react in a manner to support credibilityPresentation: Ability to present materials clearlyProblem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlementsTeamwork: Ability to interact with all levels and be an integral part of the operationDemonstrate the ability to embrace new concepts and change as well as seek new ways of doing thingsThis posting is for an existing VacancyActual compensation will depend on a candidate’s education, experience, skills, and geographic location.The targeted pay range for this position is: $95,000 to $115,000.The targeted pay range listed reflects base pay only and does not include bonuses, sales incentives, or benefits. Full-time employees may also be eligible for a company bonus, which depends in part on both company and individual performance. In addition, Schindler offers a comprehensive benefits package to eligible employees.We do not use artificial intelligence in our hiring process.What’s in it for you?Competitive Salary (commensurate with experience)Competitive Bonus Incentive Program or Commission PlanWide range of professional and leadership development opportunitiesCompetitive Extended Health, Dental & Vision PlansGenerous Paid Time Off PlansTuition Reimbursement ProgramCompetitive Group RRSP with Company Match#J-18808-Ljbffr

📌 Field Supervisor - Existing Installations (Service Leader) - $95,000 - $115,000 A Year (Edmonton)
🏢 Schindler
📍 Edmonton