Responsible to ensure that customer requirements are met and customer release information is relayed to manufacturing accurately and on a timely basis.
Core Competencies
- Good computer skills
- Strong Organizational Skills
- Time Management
- Communication
- Problem Solving
- Accountability and Dependability
- Leadership Skills
- Team Oriented
- Highly Motivated
- Attention to Detail
Job Duties
- Responsible for addressing any customers issues
- Generates daily load sheets and requirement listing
- Monitors all Customer Portals
- Ensure adequate supply of containers through weekly inventories
- Monitor activities on the dock and activities of the shippers/receivers
- Adhere to all company policies, procedures and instructions
Requirements
- High School Diploma/GED
- 2-3 years related experience in customer service activities in a manufacturing or similar fast-paced environment
- Ability to work well in a team with customer-focused orientation and strong sense of delivery. Supervisory experience would be an asset
- Solid organizational and time-management skills
- Solid interpersonal and communication skills (both verbal and written)
- Must be able to work shift work
- Previous portal experience an asset
- Proficiency with database applications and administration systems, specifically Microsoft Office