Drive AI-powered contract lifecycle management adoption as a Senior Customer Success Manager with Workday, using data and executive facilitation. Flex Work combines office or field time.This customer-facing Workday CLM (Evisort) specialist guides complex customers through adoption, value realization, and maturity milestones. The role applies CLM expertise, workflow redesign, product usage data, and strategic engagement planning. You will partner with account teams and cross-functional groups to support retention, advocacy, and long-term success.Key Responsibilities:
Guide workflow redesign, process optimization, and operating model shiftsOwn success and adoption plans aligned to customer objectivesLead onboarding, optimization, and value realization engagementsUse usage data,
health indicators, and feedback to prioritize effortsDeliver executive briefings covering outcomes, risks, and opportunitiesRequirements:
8+ years in customer-facing services roles within complex SaaS5+ years managing adoption and value realization relationships1+ year of Contract Lifecycle Management experienceExperience leading complex engagements with multiple stakeholdersAbility to travel up to 20%Apply CLM expertise, customer success strategy, adoption metrics, and executive communication to advance Workday Evisort outcomes.
#J-18808-Ljbffr