Cloud support delivery expertise meets strategic account leadership in this remote Canada role, scheduled from 10:00am ET to 7:00pm ET.As Akamai’s Support Delivery Manager, you will advise strategic customers and advocate for their success. You will use cloud compute, security, data analysis, and operational improvement skills to optimize support experiences. The role connects customer stakeholders with Support Services, Professional Services, Engineering, and Product teams.Key Responsibilities:




Own premium strategic accounts through robust customer partnershipsBuild data-driven Service Improvement Plans for efficiencyIdentify risks and manage customer escalations proactivelyTrack performance metrics and influence best-practice adoptionAdvocate for Akamai solutions and product improvementsRequirements:
Eight years of relevant experience and bachelor’s degreeAccount management or customer success experience in technical environmentsUnderstanding of networking, cloud compute, WAF, and securityKnowledge of DNS, HTTP, TCP/IP, or security conceptsStrong written, verbal, and presentation communication skillsApply cloud, security, analytical, and customer advocacy expertise as Akamai’s remote Support Delivery Manager in Canada.
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📌 Cloud Support Delivery Manager (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Akamai
📍 Riviere-des-Prairies—Pointe-aux-Trembles