Program Manager to lead customer-facing transformation initiatives using marketing, digital experience, and customer engagement programs
Our financial services client is seeking a
Program Manager to lead customer-facing transformation initiatives using marketing, digital experience, and customer engagement programsJoin a digital banking organization delivering strategic Marketing, Brand, and Customer Experience transformation initiatives. This role leads complex business and technology programs spanning customer engagement, digital channels, personalization, customer communications, and acquisition initiatives. The position offers broad exposure across Marketing, Product, Technology, Operations, and Enterprise teams within a regulated setting. Candidates from banking, fintech, insurance, telecommunications, or retail environments with strong Technical Program Management expertise are encouraged to apply.Contract, Toronto, Hybrid 2-3 days/ onsiteMust Haves
10+ years in Technical Program Management, Project Management, or Transformation DeliveryDelivery of complex
business and technology initiatives
within regulated environmentsExperience managing
program governance, executive communications, risks, dependencies, and change management activitiesStrong understanding of
Agile, Waterfall,



and hybrid delivery methodologiesBachelor’s degree or equivalent professional experienceNice to Have
Experience supporting Marketing, Brand, Customer Experience, CRM, Digital Experience, or Customer Engagement initiativesExposure to MarTech platforms, CRM platforms, customer journey programs, and personalization initiativesExperience working with Marketing, Product, and Digital teamsPMP, Agile, Scrum, or related certificationsBackground in banking, fintech, insurance, telecommunications, or retail/e-commerce environmentsResponsibilities
Lead end-to-end planning and execution of marketing, digital experience, and customer engagement initiativesDevelop and maintain integrated program plans, timelines, milestones, dependencies, risks, and deliverablesCoordinate delivery activities across Product, Marketing, Technology, Digital Experience, Operations, and Enterprise teamsFacilitate meetings, workshops, governance forums, and stakeholder discussionsCommunicate program progress, risks, decisions, and milestones to leaders and project stakeholdersIdentify and manage program risks, issues, assumptions, and dependenciesSupport roadmap development and delivery planning activities for Digital Banking transformation initiatives
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📌 Program Manager To Lead Customer-Facing Transformation Initiatives Using Marketing, Digital Experien (Winnipeg)
🏢 S.I. Systems
📍 Winnipeg