Lead 24x7 Managed Application Support Services for a large Banking client, combining service governance with incident and stakeholder management.As an experienced Service Delivery Manager, you will oversee multiple support contracts and offshore operations. The role connects technical understanding of application and infrastructure ecosystems with service performance, client relationships, and operational excellence. You will align delivery with business objectives and regulatory requirements.Key Responsibilities:
Lead end-to-end managed application support deliveryOwn contracted SLAs, KPIs, and operational commitmentsManage weekly, monthly, and quarterly service reviewsLead major incident bridges during critical outagesDrive service improvement, automation, and customer satisfactionRequirements:
Experience managing 24x7 offshore support operationsService management expertise across multiple contractsUnderstanding of application and infrastructure ecosystemsKnowledge of ITIL and SRE principlesStrong stakeholder and client relationship management skillsApply service governance, ITIL, incident management, and technical oversight to deliver reliable Banking client support services.
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📌 Managed Application Service Delivery Manager (Winnipeg)
🏢 Avanade
📍 Winnipeg