Lead customer experience transformation at Agropur by combining technology, data, automation, and artificial intelligence. Manage initiatives that simplify customer interactions.

As Customer Experience Transformation Project Manager, you will bring the CX roadmap to life through strategic initiatives. You will manage projects from business cases through implementation, translating needs into measurable solutions. The work connects business and IT teams with customer-facing technologies and transformation programs.

Key Responsibilities:

- Lead strategic customer experience transformation initiatives
- Manage multiple projects, timelines, budgets, risks, and governance
- Translate business needs into concrete, measurable solutions
- Coordinate business, IT,



and cross-functional stakeholders
- Drive adoption through workshops, training, and engagement activities

Requirements:

- Bachelor’s degree in a related business or project field
- Eight to ten years leading complex transformation programs
- Experience managing large-scale, cross-functional projects
- Hands-on change management and employee engagement experience
- Qualified proficiency in French and English

Use project leadership, analytics, change management, and stakeholder alignment to advance Agropur’s customer experience transformation.

📌 Customer Experience Transformation Manager (Longueuil)
🏢 AGROPUR, COOPERATIVE
📍 Longueuil