Leads user-centred and service design for enterpriseplatform features and onboarded government services, ensuring that Ontariobusinesses can access and manage services through a consistent, intuitive,inclusive, and accessible experience. The role plans and conducts userresearch, journey mapping, service blueprinting, information architecture,interaction design, prototyping, usability testing, and accessibilityevaluation across account, profile, dashboard, form, workflow, notification,document, delegation, and service-discovery experiences. Working with users,ministry partners, product managers, business analysts, architects, developers,accessibility specialists, and testers, the Senior UX Designer translatesevidence and service needs into practical designs and reusable patterns. Therole supports implementation through detailed specifications and designreviews, validates delivered experiences, and contributes to the ongoingmaturity of the enterprise platform design system and enterprise service experience.

Experience:

- Experience leading user experience and service design forcomplex transactional digital services.

- Experience planning and conducting user research,stakeholder interviews, contextual inquiry, usability testing, and designvalidation.

- Experience creating personas, journey maps, serviceblueprints, information architecture, wireframes, prototypes, and detailedinteraction designs.

- Experience designing account-based experiences, dashboards,forms, workflows, notifications, document interactions, and service discovery.

- Knowledge of user-centred design,



service design,interaction design, content design, and design-thinking methods.

- Experience designing accessible services in accordance withAODA and applicable WCAG standards.

- Experience applying enterprise design systems, reusablecomponents, and consistent interaction patterns.

- Experience designing responsive experiences for desktop,tablet, and mobile devices.

- Experience collaborating with product managers, analysts,developers, architects, accessibility specialists, and testers.

- Experience presenting research findings, design options, andrecommendations to business and executive stakeholders.

General Skills / Duties:

- Plan and lead user research, service design, interactiondesign, and validation activities.

- Identify user needs, behaviours, pain points, accessibilityrequirements, and service expectations.

- Develop personas, journeys, service blueprints, informationarchitecture, wireframes, prototypes, and design specifications.

- Design consistent experiences across enterprise platformcapabilities and onboarded services.

- Facilitate co-design workshops, design reviews, andcollaborative working sessions.





- Conduct usability and accessibility evaluations andtranslate findings into design improvements.

- Maintain traceability between user needs, businessrequirements, and design decisions.

- Support developers and testers to ensure accurateimplementation of approved designs.

- Contribute reusable patterns, standards, and components tothe enterprise platform design system.

Requirements

Experience and Skill Set Requirements:

Must Haves:

- Experience leading design for complex transactionalservices.

- Experience developing journeys, service blueprints,wireframes, prototypes, and interaction specifications.

- Knowledge of AODA and WCAG requirements.

Skill Set Requirements:

User-Centred and Service Design Experience:

- Experience leading design for complex transactionalservices.

- Experience developing journeys, service blueprints,wireframes, prototypes, and interaction specifications.

- Experience translating research findings into implementabledesigns.

User Research and Usability:

- Experience conducting research, usability testing,synthesis, and design validation with diverse user groups.

Accessibility and Design Standards:

- Knowledge of AODA and WCAG requirements.

- Experience applying enterprise design systems and accessibleinteraction patterns.

Communication and Collaboration:

- Excellent visual, written, verbal, facilitation, andpresentation skills.

- Experience collaborating with multidisciplinary Agile teamsand senior stakeholders.

📌 11800 (Toronto)
🏢 Maarut
📍 Toronto