Lead 311 transformation projects with business process improvement and stakeholder leadership at the City of Toronto, using a hybrid work model.

The Project Manager 311 leads capital projects within Customer Experience, Business Transformation & Sustainment. This full-time, temporary assignment manages CRM, telephony, integration, and organizational change initiatives. The position develops business cases, recommendations, and progress reports supporting service delivery and accountability.

Key Responsibilities:

- Plan and execute multiple municipal capital projects
- Manage 311 State of Valuable Repair initiatives
- Coordinate governance, budgets, timelines, and deliverables
- Lead cross-divisional teams and stakeholder consultations
- Develop process improvements, business cases,



and action plans

Requirements:

- Post-secondary education in transformation, change, or business management
- Extensive enterprise transformation project leadership experience
- Experience leading process re-engineering and redesign initiatives
- Experience managing complex multi-stakeholder projects and executive reporting
- Proficiency with Microsoft Power Suite, SharePoint, Power BI, and Tableau

Apply project leadership, process improvement, and stakeholder management expertise to strengthen Toronto’s 311 service transformation initiatives.

📌 Project Manager 311 Transformation (Toronto)
🏢 City of Toronto
📍 Toronto