Genesys Cloud AI expertise drives this senior consulting role, combining platform configuration, solution design, and technical validation for enterprise clients.

As a Senior Genesys Cloud PS Consultant, you will translate business requirements into practical contact center solutions. The work spans discovery, platform assessment, architecture, and proof of concept development. You will present evidence-based recommendations to business and technical stakeholders.

Key Responsibilities:

- Lead discovery workshops with stakeholders and contact center teams
- Assess Genesys Cloud AI capabilities and platform limitations
- Design knowledge, agent assistance, summarization, and virtual agent solutions
- Configure features, build prototypes, and validate technical feasibility




- Document findings, risks, recommendations, costs, and operational requirements

Requirements:

- Seven-plus years in enterprise technology or solution consulting
- Hands-on Genesys Cloud CX configuration and implementation experience
- Practical experience with Genesys Cloud AI capabilities
- Understanding of knowledge quality and AI outcomes
- Eligibility for Government of Canada security clearance

Apply Genesys Cloud CX, AI consulting, and stakeholder communication skills to validate enterprise contact center solutions.

📌 Senior Genesys Cloud AI Consultant (Canada)
🏢 Miratech1
📍 Canada