JOB DETAILS

Status: Permanent, Full time

Schedule: Monday – Friday, 8:00 a.m. – 4:00 p.m.

Location: The Newly Institute Calgary Clinic (2303 4 Street SW, Calgary, AB)

ABOUT US

The Newly Institute was founded to provide long-lasting change within the mental health industry, our community, and with our clients. We are leading a paradigm shift in the Canadian healthcare system by building a network of purpose-built mental health clinics across Canada. By fusing a bio-psycho-social-spiritual treatment model with medically managed therapies, our intensive outpatient programs provide rapid access, rapid resolution, and rapid return to work and healthy lifestyle programs for anxiety, depression, addiction, post-traumatic stress disorder (PTSD), trauma, and chronic pain.

We have an exciting opportunity for a Manager of Clinical Services to join our multi-disciplinary team in Calgary.

WHY JOIN THE NEWLY INSTITUTE?

You’ll work as a valued member of a collaborative, supportive team and contribute to a growing and dynamic organization. Our total rewards package includes:

- Competitive salary
- Four weeks annual vacation
- Eight paid annual wellness days
- Comprehensive group benefits
- Employer-paid health and dental benefit premiums
- Health & wellness spending account
- Career and professional development opportunities
- Regular team and community engagement events
- A stunning and inclusive work environment

WHAT YOU WILL DO

The Manager, Clinical Services is responsible for the operational leadership and day-to-day management of The Newly Calgary Clinic. The role is accountable for supporting clinical excellence, operational effectiveness, financial performance,



and team engagement while fostering a positive client and employee experience. Further, the Manager, Clinical Services works closely with senior leadership and interdisciplinary teams to support continuous improvement and achievement of key performance targets, including revenue and client experience outcomes.

As a critical liaison between the clinic and senior leadership, the Manager, Clinical Services supports the implementation of strategic initiatives, ensures alignment between organizational priorities and clinic operations, and demonstrates our core values of communication, community, excellence, health, and innovation.

Operation Management

- Oversee day-to-day clinic operations and program delivery to ensure efficiency, productivity, and service quality
- Monitor performance against contractual obligations, scorecards, and funder requirements (including WCB and other third parties)
- Analyze operational data and prepare regular reports on clinic performance and outcomes
- Drive achievement of key performance indicators, including patient satisfaction, operational efficiency, and cost management
- Ensure clinic safety, cleanliness, and overall operational standards are maintained
- Respond to and resolve client concerns in a timely, respectful, and professional manner




- Review incidents and near misses and implement corrective actions where required
- Identify operational risks and implement mitigation strategies in collaboration with leadership
- Support execution of strategic and operational initiatives within the clinic

Clinical Quality & Program Excellence

- Ensure consistent, high-quality service delivery across all clinical programs
- Support development, implementation, and adherence to clinical and operational policies and procedures
- Monitor clinical and operational performance data to identify trends, risks, and opportunities for improvement
- Partner with senior leadership and Clinical Practice Lead(s) to develop and implement quality improvement initiatives
- Support achievement of strong patient engagement and outcome measures

Leadership & People Management

- Partner with People & Culture (P&C;) to manage staffing levels in alignment with service demands, including workforce planning, recruitment, and onboarding processes
- In collaboration with P&C;, oversee performance management activities, including performance reviews, ongoing feedback, and progressive discipline
- Provide ongoing coaching, mentorship, and day-to-day leadership to support team development and engagement
- Support conflict resolution and promote a positive, collaborative team environment
- Reinforce Health & Safety policies and ensure compliance with organizational standards
- Model and promote The Newly culture and values across the clinic

Financial Management

- Support annual budget and forecast development, including assumptions related to clinic capacity, staffing, and operational costs<

📌 Manager, Clinical Services (Calgary)
🏢 The Newly
📍 Calgary