The City of Toronto's Customer Experience (CX) Division is seeking a Project Manager 311 to lead planning, management and delivery of capital projects, including CRM and contact centre technology upgrades. You will drive governance improvements, develop business cases, and coordinate multi‑divisional teams to deliver value for residents and businesses.
Reporting to the Director, Strategy, Insights & Planning, you will oversee budgets, timelines, and deliverables, ensuring projects stay within
📌 Hybrid Project Manager, CX Transformation (Toronto)
🏢 City of Toronto
📍 Toronto
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