Deliver first-level technical support onsite in Toronto with TD, troubleshooting hardware, software, applications, and employee technology needs.
As an IT Operations Analyst III, you will support TD Bank Group employees and contractors through The TD Breakroom. Your work covers devices, applications, access processes, and incident resolution. You will collaborate with support teams while prioritizing colleague satisfaction and first-visit resolution.
Key Responsibilities:
- Provide onsite technical support for TD employees and contractors
- Troubleshoot and repair laptops, desktops, and hardware issues
- Educate users on technology and access request processes
- Resolve incidents while monitoring client satisfaction
- Escalate wide-impact issues and identify improvement opportunities
Requirements:
- Two to three years of relevant experience
- CompTIA A+ certification and technical education
- Knowledge of Microsoft 365 products and computing systems
- Excellent communication and customer service skills
- Availability for versatile rotational schedules onsite
Apply technical troubleshooting, Microsoft 365 knowledge, and customer service skills as an IT Operations Analyst III at TD.
📌 IT Operations Analyst Technical Support (Toronto)
🏢 TD
📍 Toronto