Guide contact centre transformation for Bell Business Markets using operational analysis and technology modernization expertise in a hybrid Canadian role. Support enterprise clients across multiple locations.
As a Senior Business Consultant, you will advise clients on contact centre operations, platforms, workforce management, and customer experience. You will support transformation initiatives involving cloud solutions, legacy modernization, and operational excellence. Your work may span short or long mandates, independently or with multidisciplinary teams.
Key Responsibilities:
- Lead client meetings, workshops, and presentations
- Assess contact centre current states and identify gaps
- Design future-state processes and customer journeys
- Create presentations,
process flows, and Excel models
- Develop transformation roadmaps and training materials
Requirements:
- University degree
- Seven to ten years in customer contact centres
- Knowledge of contact centre operations and business relationships
- Ability to develop operational processes and quality-management approaches
- Excellent French and/or English communication skills
Apply contact centre consulting, analytical thinking, and technology expertise to modernize operations for Bell’s enterprise clients.
📌 Senior Contact Centre Business Consultant (Toronto)
🏢 Bell
📍 Toronto