City of Coquitlam

Disability Management and Claims Advisor

Temporary Full Time – Three Year Term - (Exempt)

About Us

One of BC’s Top Employers, the City of Coquitlam offers meaningful career opportunities to make a difference within the local community. As one of British Columbia’s largest and most dynamic municipalities, Coquitlam is home to a diverse and rapidly evolving community of more than 170,000 residents. Located in the heart of Metro Vancouver, Coquitlam combines established neighbourhoods, emerging urban centres, rapid‑transit connectivity and significant new community development with extensive parks, trails and natural areas. The City is experiencing substantial growth and transformation while continuing to focus on thoughtful city building, sustainable service delivery and an exceptional quality of life. Our brand is built on managing our resources in a responsible and sustainable manner while supporting a vibrant, growing regional urban centre. We envision a bright future in Coquitlam that we hope includes you.

Supporting that work means supporting our people. Our Health and Safety team brings together professionals committed to preventing injuries, supporting recovery and helping employees return safely to meaningful work. With an established disability management program and solid leadership support, we offer an opportunity to apply your expertise where your contribution will be valued.

About You / What We Are Looking For

You know that effective disability management takes technical expertise, sound judgment and strong relationships. You can work through a complex claim, identify practical return-to-work options and bring people together around a clear plan.



You approach sensitive conversations with empathy and confidence, balancing employee recovery with operational needs and the City’s responsibilities as an employer.

We are seeking an experienced Disability Management and Claims Advisor for a three-year temporary full-time opportunity focused on occupational WorkSafeBC claims. You will manage workplace injury claims from initial reporting through resolution, coordinate modified duties and gradual return-to-work plans, and represent the City’s interests in complex claims matters.

Working within our Health and Safety team and alongside Human Resources colleagues, you will build relationships with employees, supervisors, managers, union representatives, healthcare providers and WorkSafeBC. You will also contribute to early intervention and prevention initiatives that strengthen our approach to workplace injury management.

Reporting to Manager of Health and Safety, this role offers the opportunity to take ownership of a specialized portfolio while drawing on the support of an experienced, collaborative team.

Main Responsibilities

- Manage occupational WorkSafeBC claims, including reporting, reviewing claim information, preparing employer submissions and monitoring decisions and claim progress.
- Develop, implement and monitor individualized modified duties and gradual return-to-work plans in collaboration with employees, leaders,



healthcare providers and WorkSafeBC.
- Maintain regular follow-up to identify barriers, adjust plans and support safe, timely and sustainable returns to work.
- Review claims decisions and prepare evidence-based requests for relief of costs, review submissions and appeals, as appropriate.
- Provide practical advice to managers, supervisors and employees on occupational disability management, accommodation and return-to-work processes.
- Maintain accurate, confidential case records and monitor claims activity to identify trends and opportunities for improvement.
- Contribute to the ongoing development and administration of the City’s occupational disability management program.
- Support related early intervention, prevention and employee education initiatives in collaboration with the Health and Safety team.

Minimum Qualifications

- An undergraduate degree in a related field.
- A minimum of three years of direct experience managing WorkSafeBC claims, including occupational disability management and return-to-work cases.
- Strong knowledge of WorkSafeBC claims processes, the Rehabilitation Services & Claims Manual, and relevant legislation and policies.
- Experience developing and coordinating modified work arrangements and gradual return-to-work plans.
- Experience preparing employer submissions and managing complex claims, including matters involving the WorkSafeBC Review Division and Workers’ Compensation Appeal Tribunal.
- Strong written communication, analytical and organizational skills, with the ability to manage competing priorities and sensitive information.

Preferred Qualifications

- Five or more yea

📌 Disability Management and Claims Advisor (Coquitlam)
🏢 City of Coquitlam
📍 Coquitlam