Coordinate Toronto Pearson terminal operations using strong problem-solving and stakeholder communication skills in a passenger-facing airport setting. Maintain safe, efficient service across daily activities.

The Terminal Officer represents the Greater Toronto Airports Authority on the terminal floor. Reporting to the Manager, Terminal Services, this position coordinates operational plans, monitors passenger processes, and resolves issues. Success requires airport operations knowledge, data analysis, contingency planning, and customer service abilities.

Key Responsibilities:

- Oversee terminal operations and resolve passenger-flow bottlenecks
- Coordinate queues, stanchions, resources, and irregular operations plans
- Collaborate with airlines, agencies, tenants, and service providers
- Monitor check-in, screening, baggage,



and connection processes
- Respond to incidents, emergencies, outages, and operational disruptions

Requirements:

- Five years in airport, airline, or customer-facing operations
- Stakeholder, agency, and contracted-provider experience
- Strong multitasking, data analysis, and problem-solving skills
- Post-secondary aviation, business, facilities, or contract management education
- Ability to obtain and retain Transport Canada Security Clearance

Apply airport operations, contingency planning, and relationship-building skills to support safe, efficient Toronto Pearson terminal performance.

📌 Airport Operations Terminal Officer (Toronto)
🏢 Toronto Pearson International Airport
📍 Toronto