Lead customer care and billing operations in Windsor, ON, using call centre leadership and solid communication in a hybrid setting. Support accurate service and regulated processes.

Reporting to the Manager Customer Care, this Supervisor oversees Customer Service Centre operations, including Switchboard and Customer Service. The position manages unionized employees, billing, credit, account services, and phone service levels. It also supports OEB standards, departmental KPIs, collections, cash receipts, and customer issue resolution.

Key Responsibilities:

- Monitor customer service operations against OEB standards and departmental KPIs
- Coach, train, motivate, and develop Call Centre staff
- Resolve escalated issues for internal and external customers
- Manage scheduling,



attendance, and absenteeism for customer service staff
- Manage large customers and key accounts with regulatory support

Requirements:

- College diploma in Business or related field
- Minimum two years of similar call centre experience
- Awareness of CIS systems, billing, and credit
- Strong verbal, written, interpersonal, and leadership skills
- Experience with MS Office, SAP, ODCC, and Northstar

Apply customer care leadership, billing knowledge, and problem-solving skills to support ENWIN’s Windsor Customer Service Centre.

📌 Customer Care Billing Supervisor (Windsor)
🏢 Enwin Utilities
📍 Windsor