Remote - Canada Full-time Salary not specified

Customer Experience Manager

Location: Remote (Canada)

Responsibilities

- Develop and implement strategies to improve customer interactions, product adoption, usage, loyalty, satisfaction, and retention.
- Proactively engage customers to understand their needs, gather feedback, and promote product enhancements.
- Build relationships with customer administrators and advise them on platform adoption and best practices.
- Represent Cority in customer user groups and communities, and build long-term customer partnerships.
- Lead online training sessions and improve customer learning through release videos, webinars, and round tables.
- Coordinate the Learn & Connect series, including scheduling, participation, and topic selection.
- Oversee the Net Promoter Score program, including surveys and follow-up on responses.
- Develop the customer reference program and track reference engagements.




- Collaborate with Sales, Operations, Support, Product, IT, Marketing, and Skilled Services on customer experience initiatives.

Qualifications

- Strong communication, problem-solving, relationship-building, organization, and presentation skills.
- Experience building relationships with customer administrators and representing an organization to external customer groups.
- Ability to analyze data and provide actionable customer experience insights.
- Demonstrated ability to improve customer engagement, retention, and satisfaction.
- Ability to learn new solutions and technology and work in a fast-paced, agile environment.
- Post-secondary education in a related field such as business, software development, health and safety, or information technology.

📌 Customer Experience Manager (Canada)
🏢 Skillhub Solutions
📍 Canada