Manager, KIMS Program

Royal College Canada International (RCCI)

Permanent

Reporting to the Associate Director, International Programs and Operations, the Manager, KIMS Program provides operational leadership and implementation of strategic priorities established by senior leadership across a complex multi‑year portfolio of activities, including benchmarking of postgraduate medical education (PGME) training programs, co‑development/co‑delivery of certification exams, extensive faculty development and leadership programs, and conferencing. This role translates organizational and client priorities into actionable plans while ensuring the effective delivery of examinations, accreditation activities, faculty development initiatives, and related program components. The Manager establishes clear objectives, monitors organizational performance against benchmarks, and evaluates outcomes to ensure quality, operational excellence, and client satisfaction.

The Manager exercises disciplined financial stewardship and effective resource management, leading budgeting, forecasting, and capacity planning. The role oversees vendor and technology partners to ensure service quality, cybersecurity, and alignment with operational requirements. The Manager maintains a comprehensive risk and governance framework, structured oversight mechanisms, and data‑informed reporting to support transparency, continuity, and long‑term program sustainability.

As a people leader, the Manager motivates, mentors, and develops staff, fostering a healthy, inclusive, and highperforming team environment. The role establishes role clarity, sets expectations, delegates effectively, and provides ongoing coaching and performance feedback. The Manager supports workforce sustainability through structured onboarding,



career development, crosstraining, and succession planning, ensuring the team is equipped to deliver consistently and adapts to evolving priorities.

Typical day‑to‑day

- Program Leadership and Partner Engagement: Implement and support governance structures and decision‑making processes to ensure clarity of roles, accountability, and effective oversight across all program components.
- Serve as the primary operational escalation point for complex program issues, balancing strategic considerations with operational realities to maintain continuity, mitigate risk, and protect program integrity.
- Operational Excellence: Examinations, Accreditation, and Program Delivery: Provide operational oversight of the co‑development and annual delivery of 28+ specialty certification examinations, ensuring alignment with Royal College standards, national certification requirements, and rigorous quality assurance processes.
- Liaise with Exam Board Chairs and Co‑Chairs to support exam development cycles, safeguard item bank integrity, support standard‑setting activities, and ensure delivery timelines remain on track.
- Collaborate with internal and external technology partners to ensure exam‑delivery systems function reliably, securely, and in alignment with program quality requirements.
- Lead accreditation, recognition,



and benchmarking initiatives for PGME training programs, ensuring evidence informed review processes, clear documentation standards, and actionable reporting that drives program improvement.
- Lead the planning and execution of local and national conferences, ensuring alignment with Kuwait’s workforce development priorities and evolving training needs.
- Financial Stewardship, Resource Management, and Vendor Oversight: Monitor contracts and performance of technology partners and external vendors (e.g., risr/, London Health Partners, etc.), ensuring deliverables, service‑level agreements, cybersecurity standards, and data governance requirements are consistently met.
- People Leadership, Mentorship and Workforce Sustainability: Design and implement structured onboarding and ongoing development pathways for Fellows, ensuring readiness, adherence to quality standards, and sustainable local capacity building within Kuwait.
- Align team development and staffing strategies with multi‑year program needs, ensuring the workforce remains resilient, adaptable, and capable of supporting evolving priorities.
- Risk Management, Governance, and Performance Reporting: Establish and maintain a comprehensive risk management framework aligned with the Royal College’s corporate risk matrix, proactively identifying operational, financial, reputational, and regulatory risks.
- Monitor emerging risks and trends and provide recommendations regarding operational impacts and mitigation options.
- Collaborate with the Associate Director, COO, client representatives, and external partners to define and implement mitigation strategies and business continuity measures that protect program stability and integrity.
- Prepa

📌 Manager, KIMS (Ottawa)
🏢 Royal College of Physicians and Surgeons of Canada
📍 Ottawa