Enterprise architecture and AI integration define this ServiceNow chance, where senior technical leaders shape strategic customer solutions and platform strategies.

As an Enterprise Architect, you will work in ServiceNow’s post-sales organization with customers, partners, and sales teams. You will develop cross-functional strategies, communicate architectures to CIO and CTO audiences, and explain the Now platform’s single cloud foundation. The work spans architecture engagements, customer value, and executive relationships.

Key Responsibilities:

- Engage executives to identify pain points and translate them into ServiceNow solutions
- Lead architecture and design engagements for strategic customer needs
- Communicate platform architecture across customer technical leadership levels
- Deliver workshops, best-practice overviews,



and educational sessions
- Develop best practices, white papers, and architecture guidance

Requirements:

- Fifteen or more years influencing senior technology leaders
- Experience in pre-sales, customer, or delivery-focused roles
- Expertise designing advanced architectures and integrating multiple platforms
- Understanding of SaaS, PaaS, multitenancy, and automation principles
- Experience presenting architecture concepts to technology leaders and partners

Bring enterprise architecture, AI integration, and executive communication expertise to ServiceNow’s strategic customer engagements and Now platform vision.

📌 ServiceNow Enterprise Architect (Toronto)
🏢 ServiceNow
📍 Toronto